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About the Role
As a Customer Service Advisor, you will be the first point of call across our online channels, requiring impeccable communication skills and the ability to handle customer queries professionally and calmly.
Responsibilities
- Reply to customer queries articulately, professionally, and in a timely manner both in person and online.
- Aim to provide a first-time response or face-to-face solution.
- Provide consistent, accurate, and helpful information to customers.
- Ensure customer follow-up is completed within department SLAs and escalate complaints as necessary.
- Answer queries using accurate and appropriate language in all communications.
- Complete processes efficiently and correctly, including transactions on POS or in AX Dynamics and tasks in Zendesk.
- Maintain high standards of organization and compliance for all working areas.
- Adhere to company guidelines for personal grooming and dress-code.
- Act as a Liberty London ambassador for Customer Service to ensure exceptional quality of experience.
- Deliver outstanding impressions to develop lasting relationships with customers.
- Proactively improve personal knowledge of Online and Flagship services, promotions, marketing, and event activity.
- Maintain awareness of latest trends, competitor activity, and best practice customer service.
Requirements
- Customer Service professional within retail, hospitality, or travel.
- Previous experience working for a high-end luxury brand.
- Trusted to work with confidential and sensitive information.
- Organized with proven ability to work to deadlines.
- Able to remain calm under pressure and handle challenging conversations.
Skills
- Impeccable communication skills
- Excellent verbal, aural, and written communication skills
- Professional and friendly interpersonal skills
About the Company
- Liberty London is proud to be an equal opportunities employer and opposes all forms of unlawful discrimination.
- We are committed to creating an environment where people from all backgrounds can thrive – bringing their unique perspectives, skills, and experience to everything we do.
- We are dedicated to eliminating both conscious and unconscious bias from our practices.
- Our approach is grounded in respect, fairness, and consistency, ensuring that no one is treated less favourably based on gender, race, age, disability, sexual orientation, religion or belief, or any other protected characteristic.
Equal Opportunity
- Liberty London is proud to be an equal opportunities employer and opposes all forms of unlawful discrimination.
- We are committed to creating an environment where people from all backgrounds can thrive – bringing their unique perspectives, skills, and experience to everything we do.
- We are dedicated to eliminating both conscious and unconscious bias from our practices.
- Our approach is grounded in respect, fairness, and consistency, ensuring that no one is treated less favourably based on gender, race, age, disability, sexual orientation, religion or belief, or any other protected characteristic.