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About the Role
We are looking for passionate designers to shape Monzo’s future, with a particular focus on web experiences to help people discover, explore, and choose Monzo. You will combine strong visual and interaction design with a data-informed mindset, using experimentation and customer insight to understand what works and continuously improve the experience.
Responsibilities
- Lead the design of high-quality web experiences that help new and existing customers discover the value Monzo can bring to their financial lives.
- Use quantitative and qualitative data to identify opportunities, understand customer behaviour and make informed design decisions.
- Turn customer and business problems into clear hypotheses, design experiments and use learnings to shape future actions.
- Bring exceptional visual and interaction craft to web experiences, creating work that is unmistakably Monzo while driving meaningful customer and commercial outcomes.
- Tackle complex and ambiguous design challenges, balancing customer needs, business goals and technical constraints to create simple, effective experiences.
- Define compelling product visions and direction, helping teams think beyond individual experiments towards a coherent long-term customer experience.
- Partner closely with Product, Engineering, Data and Research throughout the design process, bringing people together around customer problems and opportunities.
- Use AI to level-up parts of your design workflow, including ideation, analysis, prototyping, or shipping production code.
- Take a pragmatic approach to experimentation — moving quickly when learning is needed, while knowing when an experience requires a higher level of craft and polish.
- Act as a role model in Design, sharing work broadly, mentoring others, and contributing to the growth and success of the wider Design team.
Requirements
- Proven track record of designing high-quality web experiences, with a portfolio demonstrating strong visual and interaction design craft.
- Comfortable using data to inform design decisions, partnering with Data Scientists or Analysts to understand customer behaviour and measure impact.
- Ability to connect great customer experiences with measurable outcomes and understand how design contributes to wider product and commercial goals.
- Comfortable forming hypotheses, experimenting with different approaches and adapting thinking based on learning.
- Ability to balance speed and experimentation with a high bar for craft, knowing when to prototype quickly and when to invest in creating an exceptional final experience.
- Natural collaborator who can bring together Product, Engineering, Data, Research and other partners around complex customer problems.
- Ability to thrive in ambiguity and create clarity and direction when the answer isn’t immediately obvious.
- Comfortable thinking beyond an individual screen or experiment, connecting work across journeys and helping shape a longer-term vision.
- Role model who actively contributes to the growth of the Design team through mentoring, feedback, and sharing expertise.
- Excited about Monzo’s mission to make money work for everyone and the opportunity to help more people discover the value of Monzo.
Skills
- Visual design
- Interaction design
- Data-informed design
- Experimentation
- Customer insight
- AI in design workflow
- Hypothesis formation
- Prototyping
- Mentoring
Location
- London (Hybrid)
- UK Remote
Work Type
- Hybrid
- Remote
- Full-time
Experience Level
- Mid-level
- Senior
Salary/Compensations
- £90,000 - £110,000
- Incentive Awards tied to performance
Benefits
- Relocation assistance to the UK
- Visa sponsorship
- Flexible working hours
- £1,000 learning budget each year
- Macbooks provided
- Support for work-from-home setup
About the Company
- We are on a mission to make money work for everyone, moving away from traditional banking.
- Our product offering has grown significantly over 10 years, including personal and business accounts, joint accounts, accounts for 16-17 year olds, a kids account, credit cards, savings, investments, and pensions.
- We focus on creating magical moments for customers through features like hot coral cards, get-paid-early, financial education, and award-winning customer service.
- We aim to solve problems and change lives through our product.
- Our Design team consists of 115+ designers, researchers, and brand experts.
- The Product Design team works in tight-knit squads alongside research, product, engineering, and data to solve customer problems at scale.
- We design for 'magic moments', blending research, empathy, data, and craft to turn everyday interactions into memorable experiences.
- The Growth collective focuses on helping more people discover Monzo, understand its differentiation, and find suitable products.
Equal Opportunity
- All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.
- We are an equal opportunity employer.