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About the Role
Responsible for providing adequate service to customers and Service Providers to maximize customer satisfaction. This role also involves raising purchase orders and maintaining procurement records.
Responsibilities
- Assist customers and technicians with parts enquiries.
- Identify and supply correct parts using electronic catalogues.
- Process orders, quotations, and invoices accurately.
- Maintain inventory accuracy and manage stock levels.
- Promote and sell genuine parts and accessories.
- Coordinate with suppliers to ensure timely parts availability.
- Handle returns, warranty claims, and customer queries.
- Follow health, safety, and company procedures.
Requirements
- 2-3 years of experience in automotive or commercial vehicle parts sales/support.
- Experience dealing with customers and handling complaints.
- Previous vehicle parts stock control experience.
- Good telephone answering and interpersonal skills.
- Ability to work under pressure, prioritize duties, and motivate others.
- Excellent knowledge of Microsoft Office.
- Understanding of SAP and WMS (warehouse management system) is a plus.
- Chinese speaking is beneficial.
Skills
- Automotive parts sales
- Commercial vehicle parts support
- Customer service
- Complaint handling
- Inventory management
- Stock control
- Telephone communication
- Interpersonal skills
- Working under pressure
- Prioritization
- Team motivation
- Microsoft Office
- SAP (preferred)
- WMS (preferred)
Location
- Hounslow, London area
Work Type
- Fully Office-based
Experience Level
- 2-3 years
Salary/Compensations
- Performance and experience-based competitive remuneration
Benefits
- Scottish Widow workplace pension
- 25 days paid holidays + public holidays
- On-site free parking
- Commute allowance
- Car Salary Sacrifice Scheme
- Department & company-wide teambuilding events
About the Company
- An exciting opportunity to lead the European transition to Zero Emissions transportation and de-carbonization of the economy.
- Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air.
- We are looking for talent that connects with this mission and want to create a positive impact by joining a diverse and dynamic team.