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About the Role
AssessFirst is a fast-growing HR Tech company with a clear mission to revolutionize global recruitment. We help companies predict talent performance and fulfillment by analyzing personality, motivations, and learning ability, moving beyond traditional CV-based hiring. Our culture is built on ambition, impact, and freedom. Join us to help transform the future of work.
Responsibilities
- Manage and grow a portfolio of existing clients, overseeing the entire customer lifecycle from onboarding to renewal, adoption, and expansion.
- Secure renewals, protect recurring revenue, and minimize churn by anticipating needs and managing negotiations.
- Develop portfolio ARR by identifying and converting upsell and expansion opportunities, including new users, expanded scope, features, training, or services.
- Onboard new clients, define success milestones, and drive early adoption and usage within the first 30-60 days.
- Understand client business and HR challenges to evolve their use of AssessFirst and translate usage into measurable business results.
- Act as the primary client contact, ensuring regular, structured, and proactive follow-up.
- Maintain accurate reporting on renewals, expansion opportunities, risks, and forecasts.
- Drive performance indicators and adjust action plans as needed.
- Collaborate with internal teams to ensure a seamless and consistent client experience.
- Propose improvements to sales processes, offerings, and client experience.
Requirements
- Minimum 4 years of experience in Account Management, Key Account Management, or Account Executive roles in B2B SaaS.
- Experience with strategic accounts or key accounts.
- Strong business acumen (NRR, expansion, growth).
- Developer mindset and proactive approach.
- Excellent negotiation and closing skills.
- Ability to navigate complex organizations.
- Proficiency with CRM systems (Hubspot, Salesforce, etc.).
- Fluent professional English is essential.
Skills
- Account Management
- Key Account Management
- Account Executive
- B2B SaaS
- Business Acumen
- Negotiation
- Closing
- CRM
- Hubspot
- Salesforce
- English
Location
- Europe (Full Remote)
Work Type
- Full Remote
Experience Level
- Minimum 4 years
Salary/Compensations
- Package €96K at target objectives (40% base - 60% variable)
Benefits
- Autonomy and flexibility in organizing work.
- Full remote work within Europe.
- Meal vouchers: Swile card at €10 per working day.
- Health insurance with Alan.
- Savings and profit-sharing plan.
- Well-being: contribution to sports activities, gift vouchers, and benefits platform.
- Coworking: access to shared spaces up to 6 times per month with Worklib.
- Team life: strong culture and four seminars per year.
About the Company
- AssessFirst is a fast-growing HR Tech company aiming to revolutionize global recruitment.
- We help companies predict talent performance and fulfillment through personality, motivation, and learning ability analysis.
- We have over 110 employees and support 3,500+ clients in over 40 countries.
- Our mission is to make recruitment and talent development more inclusive and effective.