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About the Role
The ESM Learning Developer designs, develops, and maintains high-quality learning solutions to support the adoption of Enterprise Service Management (ESM) processes and technologies. This role collaborates with SMEs, Change Team, project teams, and business stakeholders to create engaging learning experiences, training materials, and capability uplift initiatives that drive user adoption and business readiness.
Responsibilities
- Understand Learning Needs Analysis (LNA) and validate capability gaps.
- Develop eLearning, simulations, product Videos (with voice over), Quick Reference Guides (QRGs), work instructions, and facilitator guides.
- Design role-based learning pathways and training plans.
- Support Train-the-Trainer, UAT, go-live, and post-go-live learning activities.
- Collaborate with business stakeholders and SMEs to validate learning content.
- Maintain and continuously improve learning assets and knowledge resources.
Requirements
- Australian Citizen with the ability to obtain and maintain required police clearances.
- Experience with SAP Enable Now for learning content development.
- Experience developing digital learning solutions for large-scale business transformation programs.
- Strong instructional design and adult learning knowledge.
- Proficiency in Microsoft 365 tools and Learning Management Systems (LMS).
- Excellent stakeholder engagement, communication, and content development skills.
Skills
- SAP Enable Now
- Microsoft 365 tools
- Learning Management Systems (LMS)
- Clipchamp
- WalkMe Learning
- Digital learning authoring tools
- Video authoring tools
- ServiceNow
- Enterprise Service Management (ESM) processes
Location
- Australia
Work Type
- Full-time
Experience Level
- Professional