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About the Role

The NRMA is seeking a passionate and experienced Child Safety Officer to join their team. This new role will report to the Head of Safety and collaborate with Business Unit leaders to ensure policies, systems, processes, and practices align with National Child Safety Standards and legislative obligations. The role aims to strengthen child safety systems and governance, support compliance, and adapt to changing legislation.

Responsibilities

Develop and manage a strategic Child Safety Framework, ensuring assurance and compliance with legislative obligations, National Child Safe Standards, and relevant jurisdictional requirements.
Design, review, maintain, and communicate the Group’s Child Safety Framework, including policies, procedures, Code of Conduct, Child Safe Standards, and complaints management and reporting requirements.
Coordinate Child Safe initiatives and governance activities, including procedures and reporting systems for effective oversight, monitoring, and continuous improvement.
Prepare reports and provide recommendations on child safety compliance, performance, and breaches to senior leaders and relevant governance forums.
Ensure compliance with all jurisdictional requirements for Working with Children Checks or equivalent, including managing disclosures and notifications.
Ensure processes and procedures for Working with Children Checks are followed, appropriate records are maintained, and issues are identified, escalated, and addressed.
Streamline Working with Children Check and child safety processes across recruitment, induction, onboarding, movement between jurisdictions, external verification, and offboarding.
Consult with leaders and Business Unit representatives to establish resource requirements for implementing Child Safe Standards.
Coach, mentor, and support Business Unit Child Safe representatives to build their capability and enable effective implementation of child safety policies, processes, and procedures.
Embed Child Safe practices across the Group and support Business Units in understanding and complying with their Child Safe obligations, including cultural capability regarding Aboriginal and Torres Strait Islander cultures.
Apply a risk-based approach to child-related activities, working with Business Units to identify risks, trends, systemic issues, and improvement opportunities, and develop strategies to eliminate or minimise risks to children.
Act as the point of escalation for child safety complaints, concerns, and incidents, ensuring matters are appropriately addressed and documented.
Maintain an up-to-date Training Needs Analysis to support the development and delivery of Child Safe and Working with Children Check training.

Requirements

A tertiary qualification in Law, Social Work, Psychology, Safety, Risk, Compliance, or Child Education.
Proven experience in supporting change management initiatives in a large organisation.
Demonstrated understanding and knowledge of National Child Safety Standards, legislation, and assurance frameworks.
Demonstrated experience in developing and delivering programmes of work and projects where the outcomes improve organisational safety and compliance.
Excellent written and verbal communication skills, including the development of strategic & communication plans, presentations, and report writing.
Strong research, analytical, and problem-solving skills.
Successful applicants will be required to complete pre-employment checks.

Skills

Child Safety Framework development
Policy and procedure development
Compliance management
Risk assessment
Change management
Stakeholder consultation
Coaching and mentoring
Training development and delivery
Working with Children Checks management
Communication
Report writing
Research
Analytical skills
Problem-solving

Location

Sydney Olympic Park
Sydney CBD

Work Type

Full-time
Permanent
Hybrid

Experience Level

Experienced

Education Level

Tertiary qualification in Law, Social Work, Psychology, Safety, Risk, Compliance or Child Education

Salary/Compensations

AUD 0 - AUD 0 - yearly

Benefits

Progressive flexibility, leave and well-being benefits
Travel discounts on SIXT car rental, cruises, and accommodation at NRMA Holiday Parks and Resorts
Complimentary myNRMA Rewards membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
Discounts on a range of NRMA personal insurance products
Opportunities to grow, progress or relocate career within the NRMA Group or different locations

About the Company

The NRMA is one of Australia’s most trusted brands, driven by its Member-owned structure with a focus on people and community.
The organisation offers a range of services including Roadside assistance, electric vehicle charging networks, holiday parks and lodges, car rentals, and harbour transport and ocean cruising.
The NRMA is committed to making a difference for a brighter shared future for all Australians.
Life at NRMA offers a chance to make a difference together.

Equal Opportunity

We’re for inclusion, diversity and representing the members, guests, customers and communities we serve.
We welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be a part of our team.