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About the Role

This highly collaborative role supports all departments and branch offices, serving as a key point of contact for agents, clients, and internal stakeholders. The position plays an essential role in representing the Company and requires a professional demeanor, a positive and welcoming attitude, a polished appearance, and excellent interpersonal skills. Reliability, punctuality, and strong organizational abilities are critical to success.

Responsibilities

Manage front-facing communications by answering and directing incoming calls.
Greet associates, clients, and visitors, ensuring a professional and positive experience.
Notify appropriate recipients of communications.
Process and distribute incoming mail.
Coordinate package pick-ups and deliveries.
Review and process new submissions accurately and efficiently.
Support meetings through conference room setup and coordination.
Provide front office and facilities support, including assisting vendors.
Regularly monitor building conditions such as lighting and common areas.
Coordinate associate moves.
Manage workstation nameplates.
Maintain reception coverage to ensure a welcoming and professional environment.
Manage incoming and outgoing mail and packages, including distribution (FedEx, UPS, USPS, DHL).
Verify addresses, create shipping labels, and research missing information using internal systems.
Process administrative workflows, including check, premium finance, and claims documentation.
Prepare and route materials for scanning and retention in accordance with company standards.
Provide administrative support such as scheduling meetings, coordinating conference room setups, ordering catering, and assisting with travel arrangements.
Manage corporate housing logistics in some locations.
Handle facilities-related financials and requests, including processing invoices.
Respond to ServiceNow tickets.
Proactively order supplies to avoid workflow disruptions.
Manage security access and badging, including tracking visitor badges.
Coordinate keycard replacements.
Submit new employee access requests.
Maintain records and file systems using tools such as Iron Mountain and OnBase.
Ensure proper retention, organization, and retrieval of documents.
Recommend process enhancements.
Maintain familiarity with office equipment.
Cross-train to provide team coverage as needed.

Requirements

High school diploma or equivalent required; some college preferred
Minimum of 2 years of customer service experience
Proven record of reliability, including strong attendance and job stability
Proficiency in computer applications
Strong written communication skills
Strong multitasking skills
Ability to thrive in a high-volume, fast-paced environment
Self-motivated with the ability to work independently with minimal supervision
Positive, professional demeanor with a strong commitment to delivering excellent customer service
US Work Authorization required
Markel does not provide visa sponsorship for this position, now or in the future.

Skills

Interpersonal skills
Organizational abilities
Computer applications
Written communication
Multitasking

Experience Level

Minimum of 2 years of customer service experience

Education Level

High school diploma or equivalent
Some college preferred

Salary/Compensations

$17.44 - $29.95
This position may also be eligible to participate in the Company's annual incentive plan.

Benefits

Competitive benefit programs
Multiple health, dental and vision insurance plan options
Optional life, disability, and AD&D insurance
401(k) with employer match contributions
Employee Stock Purchase Plan
PTO
Corporate holidays and floating holidays
Parental leave

About the Company

Markel Group (NYSE – MKL) is a fortune 500 company with over 60 offices in 20+ countries.
It is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.
We’re all about people | We win together | We strive for better
We enjoy the everyday | We think further

Equal Opportunity

Markel is an equal opportunity employer.
We do not discriminate or allow discrimination on the basis of any protected characteristic.
This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law.
Should you require any accommodation through the application process, please send an e-mail to the rarecruiting@markel.com.