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About the Role
These roles are critical for ensuring Sydney Water meets its operational resilience objectives and continues to deliver essential drinking water and wastewater services during disruptions. As part of the Enterprise Incident Advisory team, you will support and coach Incident Controllers in managing enterprise-wide incidents, driving Business Resilience and Emergency Management programs, and contributing to the organization’s preparedness, response, and recovery capabilities. The role includes participation in a 24/7 on-call roster.
Responsibilities
- Deliver activities, programs and small uplift projects that enhance enterprise-wide business resilience.
- Collaborate with cross-functional and operational teams to identify and address overlaps, gaps, conflicts, and inconsistencies in resilience processes.
- Coordinate resilience risk management processes, including business impact, business continuity, threat and vulnerability assessments, and risk assessments.
- Provide specialist advice to senior managers as part of the Enterprise Incident Advisory team.
- Provide insights and analysis on emerging threats, trends, and risks to operational continuity.
- Coordinate the development of business continuity plans and all hazards threat escalation triggers to mitigate potential disruptions.
- Develop and deliver training programs to raise awareness, enhance resilience capabilities, and promote a resilient organisational culture.
Requirements
- Experience delivering resilience programs within critical infrastructure environments, including hazard and threat monitoring, incident notification and escalation processes, business continuity management, and activities related to the Security of Critical Infrastructure (SOCI) Act.
- Proven ability to work collaboratively with a variety of internal and external stakeholders at strategic, operational and tactical level.
- Strong communication and writing skills, attention to detail & tech savvy.
- Familiarity with industry standards, best practices, and emerging trends in resilience and crisis management.
- Coaching and mentoring skills, with the ability to guide and develop others.
- Experience in facilitation or delivering training.
- Exceptional interpersonal skills, with the ability to build relationships and influence at all levels.
- Knowledge of reputation, cyber and digital threats and approaches within a critical infrastructure environment preferred.
- Experience in a voluntary capacity outside of Sydney Water in emergency response or preparedness preferred.
- Member of the BCI or equivalent preferred.
- Must be an Australian Citizen or Permanent Resident.
- Will be asked to undergo background checks including employment reference checks, a criminal history check and a medical assessment.
Skills
- Business continuity management
- Threat and vulnerability assessments
- Risk assessments
- Business impact analysis
- Hazard and threat monitoring
- Incident notification and escalation processes
- Security of Critical Infrastructure (SOCI) Act
- Communication skills
- Writing skills
- Attention to detail
- Tech savvy
- Facilitation skills
- Training delivery
- Interpersonal skills
- Relationship building
- Influencing skills
- Reputation management
- Cyber threat management
- Digital threat management
- Emergency response
- Emergency preparedness
- Coaching
- Mentoring
- AiiMs model knowledge preferred
Location
- Parramatta
- Potts Hill
- Across Sydney Water’s operational footprint
Work Type
- 24/7 on-call roster
- Full-time
Experience Level
- Senior
Salary/Compensations
- Competitive Compensation
Benefits
- Continuous Professional Growth
- 24/7 Wellbeing Support
- Discounted Private Health Insurance
- Up to 18 weeks of fully paid parental leave
- Generous childcare allowance
- Fitness Passport
- Novated Leasing
About the Company
- Sydney Water is passionate about making a difference to the lives of customers and communities, with a proud heritage and progressive future, providing world-class drinking water and beautiful waterways from the mountains to the sea.
- Our people and their jobs are as diverse as the communities we serve.
- Our vision is to create better lives through world-class services, and we believe that starts with our people.
- Our diverse skills, mindsets and backgrounds work together on exciting and challenging projects that make a difference and help ensure Sydney remains one of the most iconic and liveable cities in the world.
Equal Opportunity
- We welcome and encourage applications from diverse backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQIA+, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, and veterans.