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About the Role
The Business Operations Lead – UK owns the operational backbone of BJAK's UK business, ensuring daily operations, internal systems, and customer-facing execution run smoothly, efficiently, and at a standard that supports scale. This role partners closely with the CEO to turn business objectives into strong execution on the ground, building systems, leading teams, and stepping in directly when execution breaks.
Responsibilities
- Define and execute operational strategies that support growth and align with BJAK's objectives in the UK market.
- Run day-to-day operations across customer service, administrative operations, and internal workflows.
- Hire, lead, and develop a high-performing operations and admin team.
- Own process improvement, finding bottlenecks, automating where possible, and implementing systems.
- Lead the customer support function and step in hands-on during high-stakes or escalated cases.
- Oversee company administration and internal operations, including office management, documentation, vendor coordination, and adherence to internal policies.
Requirements
- Strong background in operations, execution, or internal business operations in tech, fintech, or fast-scaling environments.
- Proven experience leading operations and admin teams in high-expectation environments.
- Hands-on mindset with the ability to solve problems directly.
- Strong organisational, execution, and problem-solving skills.
- Comfort operating in ambiguity and bringing structure to fast-moving situations.
- Ability to work cross-functionally and drive execution without formal authority.
- Candidates who need fully-built systems and processes handed to them need not apply.
- Candidates who need fixed scope and slow timelines need not apply.
- Candidates who avoid escalations, messy cases, or hard conversations need not apply.
- Candidates who produce long updates without clear decisions or next actions need not apply.
Skills
- Operations
- Execution
- Internal business operations
- Customer service
- Administrative operations
- Process improvement
- Automation
- System implementation
- Team leadership
- Problem-solving
- Organizational skills
- Cross-functional collaboration
- English communication
Location
- United Kingdom
Work Type
- Hybrid
Experience Level
- Not specified
Education Level
- Not specified
About the Company
- The original mission of BJAK is that we believe people deserve smarter ways to plan, save and grow their money.
- Started in 2019, we built the first mobile-first, insurance platform, enabling insurance to be accessible online by millions in the region. Today, it's the leading insurance platform in Southeast Asia.
- Today, we are expanding ways to help people in the region, including spending, saving, investing, exchanging, travelling, and more. Our mission is help people get more from their money every day.
- We have teams working around the world, with over 20 nationalities from our offices and remotely, who truly enjoys their work.
- We are looking for the most talented and driven people we can find.
- We are looking for people who work for their passion, not counting hours.
- We are looking for people who loves building great next-generation products, not status quo.
- We are looking for people who cares about redefining how everyone around us can get the best financial applications, not for an exclusive few.