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About the Role
The Operational Excellence Lead – UK owns the operational backbone of BJAK's UK business, ensuring daily operations, internal systems, and customer-facing execution run smoothly, efficiently, and at a standard that supports scale. This role partners closely with the CEO to translate business objectives into strong execution, building systems, leading teams, and directly addressing execution challenges.
Responsibilities
- Define and execute operational strategies that support growth and align with BJAK's objectives in the UK market.
- Manage day-to-day operations across customer service, administrative operations, and internal workflows for frictionless execution.
- Hire, lead, and develop a high-performing operations and admin team with a strong culture of ownership and accountability.
- Drive process improvement by identifying bottlenecks, automating processes, and implementing systems to reduce costs and increase speed.
- Lead the customer support function and provide hands-on support during high-stakes or escalated cases.
- Oversee company administration and internal operations, including office management, documentation, vendor coordination, and policy adherence.
Requirements
- Strong background in operations, execution, or internal business operations in tech, fintech, or fast-scaling environments.
- Proven experience leading operations and admin teams in high-expectation environments.
- Hands-on mindset with the ability to solve problems directly.
- Strong organizational, execution, and problem-solving skills.
- Comfort operating in ambiguity and bringing structure to fast-moving situations.
- Ability to work cross-functionally and drive execution without formal authority.
- Candidates must be comfortable stepping in when things break, building systems and processes, and handling scope that may not be fixed.
- Candidates should not avoid escalations, messy cases, or difficult conversations.
- Candidates should produce clear decisions and next actions in updates.
Skills
- Operations Management
- Process Improvement
- Team Leadership
- Problem-Solving
- Organizational Skills
- Execution
- Customer Support Management
- Vendor Coordination
- Office Management
- Cross-functional Collaboration
Location
- United Kingdom
Work Type
- Hybrid
Experience Level
- Mid-Senior Level
About the Company
- BJAK believes people deserve smarter ways to plan, save, and grow their money.
- Founded in 2019, BJAK built the first mobile-first insurance platform, making insurance accessible online in Southeast Asia.
- BJAK is expanding to help people with spending, saving, investing, exchanging, travelling, and more.
- The company's mission is to help people get more from their money every day.
- BJAK has global teams with over 20 nationalities, working remotely and from offices.
- BJAK seeks talented and driven individuals who are passionate about their work, enjoy building next-generation products, and are committed to redefining financial applications for everyone.