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About the Role
The Operations Lead – UK owns the operational backbone of BJAK's UK business, ensuring daily operations, internal systems, and customer-facing execution run smoothly, efficiently, and at a standard that supports scale. This role partners closely with the CEO to translate business objectives into strong execution, building systems, leading teams, and stepping in directly when execution breaks.
Responsibilities
- Define and execute operational strategies that support growth and align with BJAK's objectives in the UK market.
- Run day-to-day operations across customer service, administrative operations, and internal workflows.
- Hire, lead, and develop a high-performing operations and admin team.
- Own process improvement, finding bottlenecks, automating where possible, and implementing systems.
- Lead the customer support function and step in hands-on during high-stakes or escalated cases.
- Oversee company administration and internal operations, including office management, documentation, vendor coordination, and adherence to internal policies.
Requirements
- Strong background in operations, execution, or internal business operations in tech, fintech, or fast-scaling environments.
- Proven experience leading operations and admin teams in high-expectation environments.
- Hands-on mindset with the ability to solve problems directly.
- Strong organisational, execution, and problem-solving skills.
- Comfort operating in ambiguity and bringing structure to fast-moving situations.
- Ability to work cross-functionally and drive execution without formal authority.
- Candidates who can build systems and processes.
- Candidates who can handle fixed scope and fast timelines.
- Candidates who can handle escalations, messy cases, or hard conversations with vendors and staff.
- Candidates who produce clear decisions and next actions.
Skills
- Operations
- Execution
- Internal business operations
- Team leadership
- Process improvement
- Automation
- Customer support
- Company administration
- Office management
- Vendor coordination
- Problem-solving
- Organisational skills
- Cross-functional collaboration
Location
- United Kingdom
Work Type
- Hybrid
Experience Level
- Operations Lead
About the Company
- BJAK believes people deserve smarter ways to plan, save and grow their money.
- BJAK built the first mobile-first, insurance platform, enabling insurance to be accessible online by millions in the region.
- BJAK is the leading insurance platform in Southeast Asia.
- BJAK is expanding ways to help people in the region, including spending, saving, investing, exchanging, travelling, and more.
- BJAK's mission is to help people get more from their money every day.
- BJAK has teams working around the world, with over 20 nationalities from offices and remotely.
- BJAK is looking for talented and driven people who work for their passion, love building great next-generation products, and care about redefining financial applications.