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About the Role
Support critical applications for HCF’s life insurance, payments, and shared services operations, contributing to system enhancements, defect fixes, software releases, and new product initiatives.
Responsibilities
- Support One Office and other shared-service applications across HCF’s diversified platforms
- Monitor system batches and investigate production incidents
- Provide first-level application and production support
- Work with vendors and internal stakeholders to resolve system issues
- Analyze system requirements and assess impacts for new and enhanced applications
- Design practical system solutions aligned with business requirements and solution architecture
- Contribute to defect fixes, enhancements, releases, testing and implementation activities
- Support project initiatives, including new product launches
- Maintain system availability, data integrity and accurate reporting
- Identify opportunities to improve delivery efficiency and effectiveness
- Use AI-assisted tools appropriately to improve analysis, documentation and productivity
Requirements
- At least two to three years’ experience in systems analysis, application support, production support roles.
- Intermediate SQL capability, including the ability to investigate data and troubleshoot system issues.
- Some SSIS exposure will be advantageous.
- Strong analytical, problem-solving, troubleshooting and debugging skills.
- Experience supporting distributed applications, including cloud-based applications.
- Understanding of relational databases, SOA, REST or web services and client-server technologies.
- Knowledge of the software development lifecycle and Agile or Scrum delivery practices.
- Experience using Jira and Confluence.
- Strong written and verbal communication skills.
- The ability to collaborate effectively with business users, analysts, developers, architects, vendors and delivery teams.
- Experience in life insurance, insurance in general, payments applications and production support experience will be highly regarded.
- Candidates from other industries with relevant technical experience are also encouraged to apply.
Skills
- SQL
- SSIS
- Analytical skills
- Problem-solving skills
- Troubleshooting skills
- Debugging skills
- Distributed applications support
- Cloud-based applications support
- Relational databases
- SOA
- REST
- Web services
- Client-server technologies
- Software development lifecycle
- Agile
- Scrum
- Jira
- Confluence
- Written communication
- Verbal communication
- Collaboration
Location
- Australia
Work Type
- Full-time
Experience Level
- 2-3 years
Benefits
- Flexible working arrangements
- 50% subsidy on HCF hospital and/or extras cover
- Family-friendly certified employer
- 18 weeks of parental leave for all new parents
- Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more
- Discounts on HCF’s products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.
About the Company
- At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover 2 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.
- We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.
Equal Opportunity
- We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status.