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About the Role
We are looking for a Technical Program Manager (TPM) to own and operate the core programs that enable Engineering to move fast, improve quality, and deliver consistently. This includes running our Managed Release Process, overseeing technical quality OKR (e.g. bugs, performance, and incident follow-ups), and driving horizontal project coordination across EPD. You’ll work closely with engineers to build operational muscle, drive issue resolution, and make sure our processes scale as we do. This is a highly technical, execution-focused role—ideal for someone with strong systems thinking, process orientation, and just enough engineering fluency to collaborate with our developers. As we scale, velocity, reliability, and quality become increasingly interdependent. This role ensures we don’t just build fast—we build with confidence. You’ll be a key player in the infrastructure that supports Engineering success across the company.
Responsibilities
- Lead the Managed Release Process: Coordinate our monthly feature release program—tracking feature flags, aligning engineering launch timelines, and ensuring Product Marketing and Customer Enablement are prepared for customer-facing updates.
- Feature Flag Hygiene: Drive process improvements for the lifecycle of feature flags (creation, usage, and cleanup).
- Incident & Bug Management: Own follow-up processes for engineering incidents, top bugs, and associated corrective actions. Drive retrospectives, identify patterns, and ensure issues are consistently closed out.
- Performance Regression Follow-up: Track regressions, escalate where needed, and coordinate owners to resolve issues promptly.
- Cross-Team Engineering Dependencies: Understand our architecture and workflows to help teams unblock and align on timing, ownership, and integration needs.
- Vendor Oversight: Manage operational tasks related to select technical vendors, including usage forecasting, access management, renewals, and credit tracking.
Requirements
- 1-3 years in Technical Program Management, Engineering Operations, Product Operations, or a similar role at a fast-paced technology company.
- Bachelor’s and/or Master’s degree, preferably in Computer Science, Engineering, Mathematics, Statistics, Economics, or equivalent.
- Strong understanding of software development lifecycles, continuous integration practices, incident management, and deployment/release management.
- Familiarity with concepts like feature flags, incidents, and bug ticket lifecycles.
- Ability to drive clarity and accountability in cross-functional environments, including defining success metrics and reporting on them.
- Process-oriented mindset with the curiosity to spot gaps and the grit to close them.
- Familiarity with vendor management and usage forecasting.
- Experience working across product infrastructure and application-level teams.
Skills
- Systems thinking
- Process orientation
- Engineering fluency
- Feature flags
- Incident management
- Bug ticket lifecycles
- Vendor management
- Usage forecasting
- Linear
- Zendesk
- Notion
- Snowflake
- GitHub
- Claude Cowork
Experience Level
- 1-3 years
Education Level
- Bachelor's degree
- Master's degree
Salary/Compensations
- $170,000 - $200,000
Benefits
- Start-up equity
- 100% health, vision & dental coverage options
- Catered breakfast, lunch, & dinner
- Flexible PTO
- ClassPass membership
- Monthly commuter benefit
- Team building events & happy hours
- Home office stipend
- Phone/internet reimbursement
- Paid parental leave
- Fertility stipend
- 401k plan
- Unlimited AI token usage
About the Company
- Zip is the AI platform for enterprise procurement — built for humans and agents working together. By orchestrating procurement across teams, tools, and suppliers with the help of AI agents, companies can secure the resources they need to innovate faster than ever before.
- The world’s most influential enterprises trust Zip, including T-Mobile, OpenAI, AMD, Mars, Dollar Tree, and more. Together they’ve saved over $8 billion and processed over $500 billion in spend.
- Zip’s team includes product leaders from Apple, Airbnb, and Meta, as well as former procurement leaders from United Health, Sanofi, MGM Resorts, Discover, and NASA.
- Backed by Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, and Y Combinator, Zip has raised $371 million, most recently at a $2.2 billion valuation and has been recognized by Forbes Fintech 50, Fast Company's Most Innovative Companies, Inc. Best in Business, and LinkedIn Top Startups.
Equal Opportunity
- We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!