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About the Role
This role will sit in our Ambulatory Care Unit and will be casual 24/32 hours a week and may include extra cover if needed. We can discuss part time also.
Responsibilities
- Respond to patient queries across multiple channels (email, SMS, in person, and phone).
- Provide accurate, clear, and timely information.
- Collaborate with our clinical team to resolve issues.
- Advocate for patient needs.
- Deliver a seamless, 5-star patient experience through clear communication and realistic expectation-setting.
Requirements
- Proven experience in customer support or similar roles.
- Outstanding communication and problem-solving skills.
- Ability to handle sensitive information with discretion.
- A patient, positive, and empathetic approach.
- Experience in healthcare, with an understanding of the sensitivities involved.
Location
- ACC St Vincent’s Private Hospital Sydney
Work Type
- Casual
- Part time
Salary/Compensations
- $36.45 per hour (plus casual loading) + Super
Benefits
- Competitive pay
- Not-for-profit salary packaging to maximise your income
- Be part of a not-for-profit where surplus is reinvested into research & community care
- Collaborate with global leaders across more than 100 medical specialties and 60 service areas
- Work with eminent surgeons using next-gen robotics in cardiac, neuro & orthopaedic
- Deliver deeply personalised, patient-centred care in a 100% private-room en-suite facility
- Work with peace of mind under an historic EA delivering mandated nurse-to-patient ratios
- Accelerate your career with clinical education programs & funded postgrad pathways
- Fitness Passport, discounted private health, & cultural recognitions and celebrations
About the Company
- Welcome to St Vincent’s Private Hospital Sydney, Sydney’s premier inner-city private hospital
- Join a team built on a proud legacy of world-class care, true compassion, and deep community roots.
- Founded in 1857 by the Sisters of Charity and powered today by St Vincent’s Health Australia, the Sisters' legacy of compassionate service is our living heartbeat.
- As a world-class tertiary facility, we are at the forefront of medical innovation, featuring high-acuity interventional suites, next-gen surgical robotics for complex specialties, and cutting-edge oncology backed by the renowned Kinghorn Cancer Centre.
- Here, you will work alongside global leaders and access funded postgraduate pathways to accelerate your career.
- Located in the vibrant heart of Darlinghurst, we are positioned just minutes from Kings Cross station, with direct, high-frequency bus connections from the east, and seamless links from Gadigal and Museum stations right to our doorstep.
Equal Opportunity
- We celebrate diversity & inclusion and are committed to equal employment opportunity for everyone.
- As part of our commitment to reconciliation, we encourage Aboriginal and Torres Strait Islander peoples to apply and join us in delivering care that heals body, mind, spirit and community.