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About the Role
As the Store Advisor, you will be the brand ambassador and primary creator of our premium, individualized fan experience in-store. You will master the fundamentals of our Cloud CX Premium service model focused on a detail-oriented approach to make every guest feel genuinely welcomed. You will support the retail function by demonstrating a high-level of excellence through service with authenticity. Your contribution ensures our premium service standards drive brand loyalty and honors our mission to ignite the human spirit through movement.
Responsibilities
- Deliver a premium, individualized fan experience by mastering our Cloud CX philosophy and executing the 5 Steps of Service to drive long-term brand loyalty
- Support guest interactions through elevated try-on rituals and personalized product education to resolve hesitations and ensure a seamless shopping journey
- Execute daily operational tasks with meticulous attention to detail, maintaining premium visual standards and accurate inventory management to reflect On’s global positioning
- Support On’s unique market position through community engagement and collaborative teamwork, ensuring clear communication to start and finish every shift together
Requirements
- 1+ years of experience in retail, hospitality, or customer-facing environments where delivering a quality experience is a priority
- Ability to work night shifts, weekends and some holidays
Skills
- Growth mindset
- Passion for learning
- Resilience
- Coachability
- Reliability
- Accountability
- Strong communication skills
- Team-first spirit
- Meticulous attention to detail
Experience Level
- 1+ years
About the Company
- Our Retail team is the heartbeat of On, bringing our brand and products to life for our fans across the globe.
- We believe in creating immersive, design-led spaces that go beyond traditional shopping to offer unforgettable experiences.
- As a team, we value authenticity, collaboration, and a relentless drive for excellence.