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About the Role
As an Enterprise Customer Success Manager, you will manage relationships with large automotive dealer groups, driving engagement, product adoption, and long-term customer success. You will use data and insights to identify opportunities and solve challenges for customers using SaaS subscriptions, working closely with internal teams to ensure a seamless customer experience and identify growth opportunities.
Responsibilities
- Own and grow relationships across a portfolio of enterprise automotive dealers
- Use data and insights to identify risks, opportunities and areas for improvement
- Drive product adoption, best practice and customer engagement
- Deliver compelling reporting and insights to dealer stakeholders
- Identify subscription uplift and advertising opportunities
- Partner with internal teams to support onboarding, renewals and customer growth
Requirements
- Customer-obsessed, commercially savvy, highly organised and confident engaging with senior dealer stakeholders
- Proven experience in Customer Success, Account Management or Client Services, ideally within SaaS or technology
- Strong relationship-building and stakeholder management skills, with the confidence to engage with senior decision-makers and business owners
- A commercial mindset, with an ability to identify growth, retention and upsell opportunities
- Strong data and analytical skills, with the ability to turn customer data into clear, actionable insights
- Highly organised and proactive, with the ability to manage a large portfolio and stay ahead of customer needs
- Excellent communication, presentation and influencing skills
- A genuine customer-first mindset, with a focus on delivering value and building long-term partnerships
- Comfortable working in a hybrid, field-based role, managing priorities across multiple customers
- Experience in automotive, digital advertising or SaaS would be highly regarded
- Must have full-time Australian working rights
- Successful candidates will need to complete a National Police Record check
Skills
- Customer Success
- Account Management
- Client Services
- SaaS
- Technology
- Relationship-building
- Stakeholder management
- Commercial mindset
- Data analysis
- Communication
- Presentation
- Influencing
- Automotive
- Digital advertising
Location
- Field-based
- Virtual
Work Type
- Hybrid
- Full Time
Experience Level
- Senior
Benefits
- Recognition as one of Australia’s Best Workplaces™ by Great Place to Work®
- Family Friendly Workplace
- WORK180 endorsed employer
- 24 weeks paid parental leave for primary caregivers
- Four weeks paid parental leave for secondary caregivers
- Six weeks paid gender-affirming care leave
- Regular hackathons
- Continuous learning opportunities
- Wellbeing initiatives
- Flexible working arrangements
- Part-time options
About the Company
- At carsales, we’re all about making buying and selling a great experience.
- Since 1997, we’ve been evolving with the new economy to help people choose how they move today and tomorrow.
- We embrace hybrid working combining the flexibility of remote work with the energy and connection of in-person collaboration.
- We champion flexibility and offer a range of policies and leave options to support your wellbeing.
- With a vision to be the global leader in online vehicle marketplaces, we’re transforming how people buy and sell across the world.
- We discover new ideas and bring them to life.
- Our Sales teams are full of talented individuals who partner with our customers – whether that be dealerships, agencies, automotive manufacturers, corporates or finance and insurance companies.
- They’re passionate about ensuring we remain a market leader, providing best in class services and offering tailored solutions to our clients and customers.
- We have multiple sales teams who look after different client bases, so there are plenty of opportunities to move teams and learn something new if you’re wanting to broaden your skillset.
Equal Opportunity
- As an equal opportunity employer, carsales welcomes applications from individuals of all backgrounds, identities, abilities, and life experiences.
- We are committed to fostering a diverse and inclusive workplace where everyone feels valued and supported.
- If you have a disability or require adjustments to participate fully in the recruitment process, please let us know - we’re here to support you.
- We’re also a proud Circle Back Initiative employer, which means we commit to responding to every applicant.