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About the Role

We are building the operational foundation for one of Salesforce’s fastest-growing, highest-visibility businesses. The right person is a strong business operator who can run the operating rhythm and get underneath the numbers. This high-visibility role will let you leverage your analytical rigor in front of senior AI Labs stakeholders.

Responsibilities

Drive comprehensive business planning cycles (quarterly/annual), translating strategy into actionable operational plans, budgets, and forecasts.
Program manage complex operational initiatives, acting as the connective tissue across cross-functional teams to track milestones and ensure flawless end-to-end execution.
Lead forward-planning and scenario modeling, anticipating future capacity, resourcing, and budget needs.
Build scalable reporting infrastructure and models that translate operational data into clear narratives, executive dashboards, and business reviews.
Own the financial and operational mechanics, executing headcount plans, maintaining variance tracking, and creating the connective tissue between planning cycles.
Partner cross-functionally with Finance, Recruiting, TPM, Data Management, and CSG to align planning inputs and resolve competing priorities.
Identify gaps and friction in current planning processes and drive resolution end-to-end.

Requirements

5+ years of experience in business operations, strategy & operations, FP&A, consulting, or a comparable analytical field.
Background in investment banking, management consulting, or a startup environment strongly preferred.
Advanced analytical and data modeling skills — comfortable working with ambiguous or incomplete data and driving to a defensible answer.
Highly detail-oriented and process-driven, able to manage multiple competing priorities in a fast-paced environment without dropping precision.
Demonstrated intellectual curiosity and the judgment to know which questions matter most.
Excellent written and verbal communication, with the ability to present confidently to senior executives and build alignment among stakeholders.
Proven ability to partner cross-functionally and drive consensus without direct authority.
Comfortable owning ambiguous, cross-cutting mechanics rather than a narrowly-scoped function.
Proven experience building and scaling operational processes, reporting infrastructure, or planning motions from scratch (0-to-1 experience).

Skills

Experience in a SaaS or high-growth technology environment
Proficiency with BI/analytics tools (Tableau, SQL, or similar)
Comfort building lightweight automation or AI-assisted tooling
Familiarity with Salesforce's internal operating model

Location

Select cities within the San Francisco and New York City metropolitan area

Work Type

Full-time

Experience Level

5+ years of experience

Salary/Compensations

$123,100 - $186,300 annually
$147,400 - $202,600 annually in select cities within the San Francisco and New York City metropolitan area

Benefits

Time off programs
Medical, dental, vision
Mental health support
Paid parental leave
Life and disability insurance
401(k)
Employee stock purchasing program

About the Company

Salesforce is the #1 AI CRM, where humans with agents drive customer success together.
The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Agentforce is the future of AI, and you are the future of Salesforce.
Agentforce Operations (AFO) is part of Salesforce’s AI Labs—the innovation engine driving the company’s biggest platform shift in a decade.
We are purpose-built to deliver mid- and back-office automation for high-volume, manual processes that front-office tools don't address.
We are operating at 3x speed, proving out a massive 'Land & Expand' GTM motion, and building the future of autonomous enterprise operations.
As a dedicated, embedded Operations team within AFO, we are the connective tissue.
We track execution, manage the internal operating cadence, and drive cross-functional coordination across Sales, Product, Marketing, and Engineering.
We act as the internal consulting arm: identifying key operating indicators, setting the planning agenda, and driving recommendations directly to senior leadership.

Equal Opportunity

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.
We believe in equality for all.
We believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.
Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.
This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey.
It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between.
Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit.
The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience.
Certain roles may be eligible for incentive compensation, equity, and benefits.
Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.