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About the Role
Samsung Ads is seeking confident managers to support the Customer Success organization and drive direct impact towards quarterly revenue goals. This role requires a blend of hands-on contribution and leadership experience, with the ability to identify problems, assess solutions, and collaborate with teams for optimal efficiency and customer service.
Responsibilities
- Manage a team of CSMs responsible for the day-to-day service deliverables of advertisers.
- Manage campaign escalations and ensure appropriate resolution.
- Collaborate cross-functionally and exercise judgment and flexibility.
- Manage and maintain training resources and onboarding programs in collaboration with CSM Leaders.
- Participate in the hiring process for roles across the Samsung Ads organization as needed.
- Align directly with Sales representatives to provide seamless account support, including RFP responses, media planning, post-sale kick-off, and management of campaign insights & reports.
- Maintain strong knowledge of the Samsung Ads platform and offerings to serve as the “go-to” resource and drive upsell opportunities.
- Produce best practices and learnings based on campaign performance, and provide clients with recommendations to drive renewal business.
- Collaborate with internal teams for custom ideation and marketing solutions, providing specific overview of client’s objectives and goals.
- Educate and guide new and existing clients on best practices, onboard new clients, and proactively address areas where improvement is needed.
- Understand the larger financial picture and drive positive impact towards Samsung Ads’ annual sales growth.
Requirements
- 8+ years working in an organization that supports the Advertising Sales function specifically within the Account Management role.
- Experience leading teams and a deep understanding of client services.
- Attention to detail, ability to multitask, and strong organizational skills.
- Experience working directly with clients and ability to present during meetings.
- Deep understanding of the digital advertising space, with knowledge of the programmatic landscape.
- Bachelor’s degree required.
Skills
- Customer service
- Campaign performance
- Renewal rate achievement
- Digital advertising
- Programmatic platforms
- Team leadership
- Client relationship building
- Cross-functional collaboration
- Problem-solving
- Presentation skills
- Upselling
Location
- Remote
Work Type
- Full-time
Experience Level
- Manager
Education Level
- Bachelor's degree
Salary/Compensations
- $150,000 - $200,000
Benefits
- Privacy Policy information available
About the Company
- Samsung Ads has developed a proprietary ad platform that leverages unique first-party TV data to help brands connect to their audience across desktop, mobile, tablets, and SMART TVs.
- Samsung believes that innovation and growth are driven by an inclusive culture and a diverse workforce.
- Samsung aims to create a global team where everyone belongs and has equal opportunities, inspiring talent to be their true selves.
- Together, Samsung is building a better tomorrow for customers, partners, and communities.
Equal Opportunity
- Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.
- Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process.