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About the Role

Microsoft’s commercial web team is evolving customer experiences across the web, building scalable, customer-centered journeys that integrate design, content, data, and AI. This role leads the commercial web UX function, shaping strategy and governance for global commercial web experiences. The position owns the UX vision for high-impact customer journeys, scales the commercial web design system, and guides AI-assisted and personalized web experiences.

Responsibilities

Define and lead the UX vision for Microsoft’s commercial web experience, aligning customer needs, business priorities, AI-assisted experiences, and measurable business outcomes.
Own the evolution and governance of the commercial web design system, including templates, components, UX patterns, accessibility standards, AI experience guidance, and integration with broader Microsoft web experience initiatives.
Lead, coach, and grow a multidisciplinary UX organization, creating clarity, accountability, and a high-performing culture across full-time employees (FTE), vendor, and agency design talent.
Drive UX strategy for emerging AI-assisted experiences, evolving search behaviors, and personalized customer journeys that improve discoverability, engagement, conversion, and customer experience quality.
Establish scalable UX standards and decision frameworks that help teams prioritize highest-impact web experiences, resolve tradeoffs, and improve consistency across the commercial web ecosystem.
Use customer insight, experimentation, telemetry, and business performance data to guide UX investments and demonstrate customer and business impact.
Influence senior stakeholders and cross-functional leaders to align on UX priorities, roadmap decisions, and experience quality expectations across Microsoft’s commercial web portfolio.
Embody our Culture and Values

Requirements

Bachelor's Degree in Interaction Design, Visual Design, Human-Computer Interaction, or related field AND 7+ years in UX, product design, or digital experience, including leadership of large-scale web, platform, or design system initiatives, or related work experience OR equivalent experience.
Master's Degree in Interaction Design, Visual Design, Human-Computer Interaction, or related field AND 4+ years in UX, product design, or digital experience, including leadership of large-scale web, platform, or design system initiatives, or related experience OR Bachelor's Degree in Interaction Design, Visual Design, Human-Computer Interaction, or related field AND 9+ years in UX, product design, or digital experience, including leadership of large-scale web, platform, or design system initiatives, or related experience OR equivalent experience.
Experience leading and developing multidisciplinary design teams, including senior individual contributors, managers, vendors, or agency partners in complex enterprise environments.
Experience influencing senior stakeholders, resolving cross-functional tradeoffs, and aligning teams across product marketing, engineering, analytics, content, search engine optimization (SEO), brand, and business functions.
Experience translating complex customer, business, and technical requirements into clear UX strategy.
Experience building or scaling design systems, templates, or UX standards across large digital ecosystems.
Experience improving digital experiences through data, experimentation, customer research, telemetry, and business outcome measurement.
Experience with AI-enabled experiences and evolving search or discovery behaviors in digital environments.
Experience operating in global enterprise, consulting, agency, or matrixed environments with multiple senior stakeholders and competing business priorities.

Skills

UX vision
Design systems
AI-assisted experiences
Personalized customer journeys
UX standards
Customer insight
Experimentation
Telemetry
Business performance data
Stakeholder influence
Cross-functional leadership
Interaction Design
Visual Design
Human-Computer Interaction
Product design
Digital experience
Web platforms
Search engine optimization (SEO)
AI-enabled experiences

Location

U.S.

Work Type

Full-time

Experience Level

Senior
Director

Education Level

Bachelor's Degree
Master's Degree

Salary/Compensations

USD $155,800 - $277,200 per year (U.S. typical base pay range)
USD $202,400 - $303,600 per year (San Francisco Bay area and New York City metropolitan area)

Benefits

Certain roles may be eligible for benefits and other compensation.

About the Company

Microsoft’s mission is to empower every person and every organization on the planet to achieve more.
As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals.
Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Equal Opportunity

Microsoft is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.
If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.