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About the Role

Provide operational leadership for the New York DSD team, overseeing warehouse, routing, and delivery operations. This role requires a proven leader with experience in DSD distribution, team development, and operational excellence.

Responsibilities

Serve as a key member of the leadership team, helping shape operational strategy, support growth, and drive the future direction of the NY DSD operation.
Partner closely with Sales, Customer Service, Finance, IT, Human Resources, and other cross-functional teams.
Directly manage the Senior Route Sales Manager and Warehouse Manager.
Provide indirect leadership for approximately 15 frontline employees across warehouse and delivery operations.
Provide strategic and day-to-day leadership for warehouse, routing, and delivery operations.
Establish clear operating standards, performance expectations, and accountability.
Ensure warehouse and delivery operations meet customer service, safety, quality, and financial objectives.
Translate company strategy into actionable operating plans, staffing models, performance goals, and continuous improvement initiatives.
Evaluate facility, fleet, labor, and network capacity requirements to support current operations and future growth.
Serve as the senior operational leader during service disruptions, capacity constraints, weather events, and other business continuity challenges.
Partner with Human Resources on recruitment, retention, employee relations, performance management, training, and workforce planning.
Oversee receiving, put-away, replenishment, picking, loading, returns, inventory control, sanitation and facility operations.
Partner with Warehouse manager to improve warehouse productivity, order accuracy, inventory accuracy, load quality, and on-time dispatch performance.
Establish labor planning and scheduling practices based on volume, seasonality, and customer requirements.
Reduce shortages, damages, write-offs, out-of-stocks, and product rotation issues.
Ensure warehouse layouts, equipment, and workflows support safe and efficient operations.
Maintain controls for product handling, lot tracking, expiration management, and FIFO/FEFO inventory practices.
Monitor route adherence, delivery productivity, vehicle utilization, stop efficiency, and on-time performance.
Support the design and maintenance of efficient delivery territories, route structures, service frequencies, and customer delivery windows.
Partner with Sales and Customer Service to evaluate new accounts, service changes, delivery requirements, and customer-specific exceptions.
Partner in ensuring route plans appropriately balance customer service requirements, driver workload, vehicle capacity, geography, and regulatory constraints.
Maintain fleet equipment in good working order, keeping up with routine maintenance and regulations.
Build and maintain a strong culture of safety throughout warehouse and delivery operations.
Monitor vehicle incidents, workplace injuries, safety observations, and compliance trends.
Lead corrective-action plans and preventive programs designed to reduce incidents and operational risk.
Ensure employees receive appropriate safety, equipment, vehicle, and process training.
Lead and maintain food safety, quality, and regulatory compliance programs across DSD operations, including ownership of the Safe Quality Food (SQF) Program.
Drive compliance with food safety standards, operational controls, employee training requirements, and audit readiness.
Lead investigations, corrective actions, and resolution of food safety and SQF non-conformances.
Coordinate internal, customer, regulatory, and third-party audits, including successful completion of the annual SQF certification audit.

Requirements

7+ years of progressively responsible experience in distribution, transportation, warehouse, or logistics operations.
Significant experience managing food warehouse operations required.
Direct store delivery (DSD) experience preferred.
5+ years of experience leading managers and frontline operational teams.
Strong analytical and problem-solving/strategic planning skills with the ability to convert data into actionable decisions.
Experience with warehouse management systems, routing platforms, transportation management systems, telematics, and delivery technology.
Strong communication, leadership, and cross-functional collaboration skills.
Ability to work on-site five days per week.
Occasional overnight travel, as needed.

Skills

DSD distribution
Team development
Operational excellence
Warehouse management systems
Routing platforms
Transportation management systems
Telematics
Delivery technology
Analytical skills
Problem-solving skills
Strategic planning
Communication skills
Leadership skills
Cross-functional collaboration skills
Food safety
Quality compliance
SQF Program management

Location

Bronx, NY

Work Type

On-site
Full-time

Experience Level

Director
7+ years of experience
5+ years of management experience

Salary/Compensations

$160,000 - $170,000
May include a discretionary bonus

Benefits

Top-notch medical coverage
Comprehensive vision and dental plans
401k with match eligibility
24/7 online physician consultations
Virtual mental health resources
Life coaching
Engaging employee community groups
Cash rewards for healthy habits
Fitness reimbursements
Library of on-demand fitness videos
Clear paths for career progression
Internal mobility across diverse brands and business units
Dedicated Learning and Organizational Development department
People Manager and leadership training
Webinars
eLearning courses
Company-wide mentorship program
Continuous Improvement Training
Wonderful Giving program
Wonderful Neighbor program

About the Company

Wonderful Sales is the sales and merchandising organization for The Wonderful Company, a privately held $6 billion company with consumer brands including Wonderful® Pistachios, Wonderful® Halos®, POM Wonderful®, FIJI® Water, JUSTIN® and Landmark® wines, as well as the Teleflora® flower delivery service.
The Wonderful Sales team is responsible for the sales of Wonderful produce items through supermarkets and retailers across the U.S. and Canada.
Our associates support nearly 20,000 stores and are devoted to promoting our high-quality branded products.
The team consists of sales professionals, merchandisers, a direct store delivery group in New York, and a Los Angeles-based headquarters staff, which includes finance, analytics, and support.
The Wonderful Company, a successful, fast-growing privately held $6 billion company with 10,000 employees worldwide.
The Wonderful Company’s connection to consumers has health at its heart and giving back in its DNA.
The company has a long-standing commitment to corporate social responsibility, including more than $1 billion invested in environmental sustainability; $65 million in charitable giving, education initiatives, and innovative health and wellness programs each year; and $143 million toward the construction of two charter school campuses in California’s Central Valley.
To learn more about The Wonderful Company, visit www.wonderful.com, or follow us on Facebook, Twitter and Instagram.

Equal Opportunity

The Wonderful Company is an Equality Opportunity Employer that provides opportunities for advancement.
We are committed to creating a diverse workforce that embodies a deep culture of acceptance, equity, and inclusion.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.
EEO is the law - click here for more information