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About the Role

Linden Lab develops platforms that empower people to create, connect, and thrive through transformative virtual experiences. We are looking for a Senior Manager, People Operations to take ownership of the day-to-day work that powers the employee experience and keep raising the bar for how we deliver it.

Responsibilities

Run the day-to-day People Operations function, owning operational execution and ensuring the work is accurate, timely, compliant, and delivers a consistently high-quality employee experience.
Lead payroll administration and the execution of approved compensation changes across our multi-state workforce, maintaining strong controls and resolving issues quickly and accurately.
Oversee and execute benefits, retirement plan, employee leave, and workers’ compensation administration, balancing technical precision and compliance with an experience that makes complex programs easier for employees to navigate.
Lead the employee lifecycle from pre-onboarding through offboarding, bringing together systems, logistics, communications, manager readiness, employee changes, and key milestones to create a seamless, high-quality experience.
Drive continuous improvement across the function, using systems thinking, data, and feedback to identify root causes, simplify complexity, strengthen self-service, and design out recurring problems.
Design and build automated workflows that eliminate unnecessary manual work, improve handoffs, prevent errors, and create leverage across the People function, turning opportunities for automation into working solutions.
Optimize our People systems, including Paylocity, maintaining exceptional data integrity and finding better ways for our technology, data, and workflows to work together.
Develop and analyze People metrics, dashboards, and reporting to surface workforce trends, employee insights, emerging risks, and opportunities, translating data into actionable recommendations for People leadership.
Drive recurring compliance and audit work, including retirement plan administration, worker classification, payroll and state tax requirements, employee records, and other regulatory obligations, translating changing requirements into reliable processes and controls.
Advise employees and managers on policies, benefits, leaves, performance processes, and day-to-day employee matters, applying strong judgment and recognizing when an issue requires broader People leadership involvement.
Hire, manage, and develop a People Operations team member, building their expertise, judgment, confidence, and ownership while creating strong shared context, cross-training, and continuity across the function.
Proactively surface meaningful trends, risks, decisions, and progress to People leadership, bringing the right context and thoughtful recommendations so leaders have what they need to make informed decisions.
Shape broader People initiatives and strategy through your functional expertise, data, and proximity to the work, helping us build programs, systems, and employee experiences that are as strong in execution as they are in design.

Requirements

7+ years of progressive People Operations experience, with deep, hands-on expertise across payroll, benefits, leaves, compliance, HR systems, and the employee lifecycle, including experience supporting a multi-state workforce and strong knowledge of California requirements.
3+ years of experience directly managing and developing others, with the ability to create clarity, build capability and judgment, delegate meaningful ownership, and maintain a consistently high bar for the work.
A systems-thinking mindset and a track record of looking beyond the immediate task to understand root causes, dependencies, downstream impacts, and opportunities to build better ways of working.
Strong written and verbal communication skills, with the ability to communicate effectively across the organization and manage up by anticipating what leaders need to know, proactively surfacing relevant context, progress, and risks, and bringing thoughtful recommendations.
Demonstrated experience designing and building process automations and workflows that meaningfully change how work gets done, using automation, AI, integrations, or no-code/low-code tools to reduce manual effort, prevent errors, and create leverage.
Strong analytical and program management skills, with the ability to use data to spot patterns and inform decisions while bringing structure to complex, cross-functional work and driving it through successful implementation.
Exceptional execution capacity and a strong sense of urgency. You can manage a high volume of work and competing priorities, keep things moving, close loops, and maintain a high bar for accuracy and quality along the way.
Exceptional resourcefulness and self-directed learning skills. You know how to get yourself up to speed, find the right information, learn unfamiliar systems and requirements, and confidently jump into problems you haven’t encountered before.
Excellent judgment, with the ability to navigate ambiguity, develop a point of view, make sound decisions within your scope, and recognize when something genuinely requires escalation.
High emotional intelligence and discretion, particularly when helping employees navigate sensitive or complex situations.
A continuous-improvement mindset and genuine curiosity about new tools, practices, and possibilities.
Perform focused, computer-based tasks and collaborate effectively with coworkers in a dynamic, in-office environment.
Communicate clearly and effectively through typing, using hands and fingers for keyboard tasks.
Maintain the ability to sit, stand, or remain stationary for extended periods (up to eight hours) during calls, meetings, or collaborative sessions, with ergonomic workstations and tools provided.
Sustain prolonged attention on a computer monitor to perform tasks requiring visual focus and attention to detail.
Operate office equipment and handle materials as needed for presentations, discussions, or team activities.
Move freely around the office to attend meetings, participate in team activities, and contribute to shared responsibilities, supporting a collaborative and engaging workplace culture.
Travel may be required for business meetings, team summits, or company events, where in-person participation is an essential part of the role to foster collaboration, alignment, and engagement.

Skills

Payroll administration
Compensation management
Benefits administration
Retirement plan administration
Employee leave administration
Workers’ compensation administration
Employee lifecycle management
Systems thinking
Process automation
Workflow design
HR systems optimization
Data analysis
Reporting
Compliance management
Audit management
Policy advising
Performance management
Team management
AI
Automation
Integrations
No-code/low-code tools
Program management
Resourcefulness
Self-directed learning
Judgment
Emotional intelligence
Continuous improvement
Communication
Collaboration

Location

San Francisco

Work Type

Onsite
Hybrid

Experience Level

Senior
Manager

Salary/Compensations

$150,000 - $203,000

Benefits

Medical insurance
Dental insurance
Vision insurance
401(k) plan
Equity Incentive Plan (EIP)

About the Company

Linden Lab develops platforms that empower people to create, connect, and thrive through transformative virtual experiences.
Since our founding in 1999, we have been at the forefront of the creator economy, building durable platforms that support limitless imagination, self-expression, and human connection.
In 2003, we launched Second Life, a vibrant, user-driven virtual world that has grown into a living global community.
Hundreds of thousands of people actively spend time there, building relationships, expressing themselves, and creating meaning together.
With over two billion user creations and a flourishing $650 million economy, Second Life enables people not only to connect, but for those who choose, to build real livelihoods through their creativity.
Unlike traditional social media, Second Life fosters sustained, positive connection between strangers.
It offers mobility, agency, and community to people whose real-world circumstances may limit their options, and it creates space for belonging, collaboration, and shared purpose.
For many, it is not just a platform, but a place where they can participate fully and authentically.
The same principles that shape our communities also guide how we work together.
We believe our strength lies in diversity of perspectives, experiences, and ideas.
Our values are rooted in organizational health, strengths-based leadership, and the belief that collaborative teams are stronger than individuals.
At Linden Lab, your work directly shapes how real people connect, create, and build meaningful lives online.
You will be part of a thoughtful, mission-driven team working on technology with real social impact and uncommon longevity.
Whether you are building innovative tools or fostering a welcoming community, you will find a place to belong, grow, and do work that matters.
We invite you to come as you are.

Equal Opportunity

At Linden Lab, we know that great work can't happen without a diverse team and an inclusive environment.
That’s why we intentionally seek out individuals with a wide range of strengths, backgrounds, experiences, and perspectives.
We believe this diversity gives us a competitive advantage, helping us better serve our residents, support one another, and grow both as Lindens and as individuals.
We celebrate and value diversity in all its forms, including differences in thought, race, national origin, culture, age, experience, religion, economic and social status, gender identity and expression, sexual orientation, marital status, veteran status, and disability.
Fostering a culture of inclusion and belonging empowers us to create and share meaningful experiences, both within our team and across the virtual communities we serve.
We invite candidates from all backgrounds to apply and help shape the future of virtual experiences.