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About the Role
Seeking an experienced Epic Ambulatory / EpicCare Link Analyst to design, build, test, implement, optimize, and support Epic applications. This role involves translating business requirements into system solutions, troubleshooting issues, and improving workflows for outpatient settings and community provider access platforms. The ideal candidate is highly accountable, proactive, and comfortable managing a ticket queue independently, with strong communication skills and ServiceNow experience.
Responsibilities
- Design, build, configure, test, and maintain Epic Ambulatory and EpicCare Link applications.
- Analyze clinical and operational workflows and translate business requirements into Epic solutions.
- Manage and resolve incidents, requests, and enhancement tickets through ServiceNow.
- Proactively monitor work queues and independently pick up and close tickets without requiring assignment.
- Troubleshoot application issues and perform root cause analysis.
- Collaborate with clinicians, operational stakeholders, and IT teams to optimize workflows and system performance.
- Participate in system upgrades, testing, implementation activities, and application maintenance.
- Provide end-user support and issue resolution for physicians, clinical staff, and community providers.
- Document build decisions, workflows, configuration changes, and support activities.
- Support Go-Live activities onsite, including command center coverage and end-user support.
Requirements
- 3+ years of Epic Ambulatory Analyst experience.
- Experience within a large integrated healthcare system.
- Strong understanding of outpatient clinical workflows.
- Experience supporting Epic implementations, conversions, and Go-Lives.
- Knowledge of Epic interoperability and provider portal workflows.
- Self-starter with the ability to manage priorities in a fast-paced environment.
- Must have up-to-date Epic certifications in Ambulatory and CareLink.
Skills
- Epic
- Outpatient Ambulatory
- Epic Carelink
- Servicenow
- Build
- Support
- Communication
- Ability to travel
Location
- New York, NY
Work Type
- Contract
- Hybrid
- Onsite support during November Go-Live period
Experience Level
- Expert
Salary/Compensations
- $70.00 - $78.00/hr
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
About the Company
- We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
- We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
Equal Opportunity
- The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
- Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
- It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
- We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.