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About the Role
A Field Service Technician provides service and customer support during assignments in the field, managing all onsite repairs, maintenance, and installation for vehicles. This position requires technical skills to diagnose errors and problems, determine appropriate solutions, and possess experience in specific vehicle designations.
Responsibilities
- Provide service and customer support during on-site visits.
- Diagnose, test, and repair vehicles utilizing computerized diagnostics equipment.
- Perform inspections and repairs using established procedures.
- Perform light and medium duty repairs in the following areas: Heating and air conditioning, electrical and electronic systems and brakes; Manual drivetrain, axels, suspension and steering; Automotive Transmission / Transaxles; Engine Repair.
- Perform light duty engine performance repair as well as diesel engines repairs.
- Prepare and submit work orders in a timely manner to assigned location.
- Evaluate products accurately for maintenance, warranty, upgrades and other purposes.
- Collaborate closely with management to resolve technical issues.
- Understand customer requirements and accordingly recommend the right products or services.
- Manage all on-site installation, repair, maintenance works within the assigned territory and conduct customer training when required.
- Understand technical problems effectively through proper analysis, evaluation and diagnoses.
- Provide training to customers about product usage and maintenance.
- Respond to customer complaints timely and effectively.
- Achieve and maintain an efficiency level of eighty-five percent.
- Safely operate all shop equipment.
- Take direction, keep a positive attitude, and perform high quality work.
- Maintain and protect company owned property.
- Follow Company safety protocol at all times and keep work area cleaned.
- Submit complete and accurate time sheets on a weekly basis to payroll.
- Perform other duties as assigned.
Requirements
- Requires experience in one or more of the following designations: Automobile (A 1-9), Medium/Heavy Truck (T 1-8), School Bus (S 1-7), and Transit Bus (H 1-8).
- Minimum four years’ experience in light or medium duty automotive service facility.
- Personal tools required.
- Requires the ability to obtain a Commercial Driver's License with passenger and air brake endorsement.
- Requires the ability to pass ASE certification test.
- Proven ability to work independently with little or no supervision.
- Must have a professional attitude.
- Must have strong customer service skills.
- Strong Leadership qualities.
- Must be punctual.
- Must be able to lift, push and pull a minimum of 50 pounds.
- Will be required to do frequent kneeling, stooping, squatting, crawling and climbing to perform multiple tasks of position.
- Must have good manual dexterity.
- Must have the ability to maintain a valid Commercial License, which includes successfully completing the DOT Medical Exam, Driving Test and all other license requirements.
Skills
- Computerized diagnostics
- Automotive repair
- Heating and air conditioning repair
- Electrical and electronic systems repair
- Brake repair
- Manual drivetrain repair
- Axle repair
- Suspension repair
- Steering repair
- Automotive Transmission / Transaxle repair
- Engine repair
- Engine performance repair
- Diesel engine repair
- Customer service
- Technical problem analysis
- Product recommendation
- Customer training
- Complaint resolution
Work Type
- Field Service
Experience Level
- Minimum four years’ experience in light or medium duty automotive service facility
Education Level
- High School Diploma or equivalent
Salary/Compensations
- $35.00 - $45.00
Benefits
- Competitive benefits including health insurance, paid holidays, and vacation pay.
- Ongoing Training and education
- Access to an expansive network of mentors and networking opportunities
- Top quality technology to assist in daily responsibilities
- Guaranteed 40 Hours per week – Hourly -- not flat rate.
About the Company
- Since we got our start in 1980, Model 1 Commercial Vehicles has grown to become the nation’s largest dealership, representing more than 20 top manufacturers across the U.S.
- Customers want a partner in creative solutions to the challenges you face today, and visionary thinking for what’s next.
- It’s the strength of our relationships – both with customers and manufacturers – that allows us to keep a finger on the pulse of what our customers need and what’s possible to not just source but create together.
- Whether it’s custom-built vehicles or alternative fuel and electric vehicle (EV) options, customers have a partner from challenge all the way through solution and beyond.
- Our Core Values: Solving Problems, Setting the Tone, Drive Forward, Find Balance, Own It.