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About the Role

We are seeking a part-time Sales Lead to support our expansion in the United States. This role involves managing store operations, ensuring a positive customer and employee experience, and identifying areas for process improvement.

Responsibilities

Supervise the sales floor and motivate the team.
Act as the leader on duty in the absence of the Store Manager or Assistant Store Manager.
Maintain a clean, organized, and safe store environment.
Ensure store standards reflect the company's brand image, values, and culture.
Serve as a subject matter expert on POP MART's characters, products, and company history.
Support marketing events, including in-store events, pop-ups, conventions, and new store openings.
Assist with RoboShop business operations and follow up with relevant personnel and partners.
Improve store sales performance and meet key performance indicators.
Drive sales of key products such as Blind boxes, MEGA, and accessories.
Execute Visual Merchandising and Marketing directives.
Install marketing decals and props, and set up new merchandising planograms and fixtures.
Remerchandise the sales floor based on product performance.
Manage back-of-house organization, inventory, receiving/transferring of goods, and conduct inventory audits.
Work specific days depending on Visual/Inventory Management responsibilities.

Requirements

More than 1 year of store retail experience.
Supervisor or leader experience preferred.
High level of ethics, values, integrity, and trust.
Experience working independently in an ambiguous environment with minimal supervision.
Demonstrated ability to use data and metrics to back up assumptions and implement effective solutions.
Ability to adapt to a fast-paced environment and implement new standardization directives.
Must be 18 years old or older.
Ability to regularly lift, carry, and move merchandise and supplies up to 50 lbs.
Ability to stand and walk for extended periods (up to 6-8 hours per shift).
Ability to bend, kneel, reach, and climb ladders or step stools safely.
Ability to perform repetitive tasks such as unpacking boxes, tagging items, and stocking shelves.
Able to work in a fast-paced environment that may require quick movements and multitasking.
Ability to work in varying temperature conditions, including stockroom and receiving areas.
Manual dexterity required to operate standard stockroom tools (e.g., box cutters).
Flexible and able to effectively prioritize multiple tasks.
Enjoy learning new things, assisting customers, and contributing to a strong team culture.

Skills

Retail industry knowledge, skills, and abilities
Confident and comfortable engaging customers
Customer experience
Store processes
Visual Merchandising
Inventory Management
Marketing events support
Sales performance improvement
Data and metrics utilization
Adaptability
Prioritization
Multitasking

Location

United States

Work Type

Part-time
Flexible hours including nights, weekends, holidays

Experience Level

More than 1 year of store retail experience
Supervisor or leader experience preferred

Education Level

High School Diploma

About the Company

POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry.
Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers.
POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system.
Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono.
By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture.
As of the end of 2024, POP MART operates over 500 physical stores and more than 2,300 Robo Shops across 30+ countries and regions.
Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.

Equal Opportunity

POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.
As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.
We welcome applications from people with disabilities.
Accommodations are available upon request for candidates taking part in all aspects of the selection process.