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About the Role

POP MART is seeking a Store Manager to lead store performance, team development, and operational excellence in the United States. This role is responsible for the end-to-end store business, including sales, customer experience, operations, and people leadership, ensuring alignment with POP MART’s brand standards and global retail strategy. An interest in designer toys, collectibles, and trend culture is strongly preferred.

Responsibilities

Own total store performance, including sales targets, KPIs, and profitability.
Monitor and analyze business trends, product performance, and customer demand to drive commercial decisions.
Execute product launches, merchandising strategies, and marketing initiatives to maximize sell-through.
Maintain strong communication with Area Manager and cross-functional partners regarding store performance, risks, and opportunities.
Maintain loss prevention standards and implement shrink-reduction strategies.
Support RoboShop operations and coordination with business partners when applicable.
Champion a customer-first culture utilizing Popmart's selling framework to consistently deliver brand appropriate service standards.
Resolve customer issues in a timely and professional manner.
Maintain store presentation standards aligned with POP MART brand storytelling.
Lead, coach, and develop supervisors and associates to achieve performance goals.
Own store talent planning and recruiting efforts, including building candidate pipelines, interviewing, hiring, and onboarding team members.
Build a strong talent pipeline through coaching, development planning, and succession planning.
Deliver consistent performance feedback and recognition.
Ensure completion of onboarding, compliance training, and job-skills training.

Requirements

2–3+ years of retail leadership experience (Store Manager or equivalent leadership role preferred).
Strong organizational, planning, and analytical skills.
Ability to adapt quickly in a fast-paced environment and implement new operational standards.
Strong communication and problem-solving skills.
Comfort working in a dynamic, evolving retail environment.
Ability to lift, carry, and move merchandise and supplies up to 50 lbs.
Ability to stand and walk for extended periods (6–8 hours per shift).
Ability to bend, kneel, reach, and safely climb ladders or step stools.
Ability to perform repetitive tasks such as unpacking boxes, tagging merchandise, and stocking shelves.
Manual dexterity to safely operate stockroom tools (e.g., box cutters).
Ability to work in stockroom and receiving environments with varying temperatures.
Ability to multitask and move quickly in a fast-paced retail setting.
Availability to work flexible hours, including evenings, weekends, and holidays.
Up to 10% travel.

Skills

Sales performance
Customer experience
Operations execution
People leadership
Brand standards
Retail strategy
Business trends analysis
Product performance analysis
Customer demand analysis
Commercial decision making
Product launches
Merchandising strategies
Marketing initiatives
Loss prevention
Shrink reduction
RoboShop operations
Customer service
Problem-solving
Talent planning
Recruiting
Interviewing
Onboarding
Coaching
Development planning
Succession planning
Performance feedback
Recognition
Compliance training
Job-skills training
Organizational skills
Planning skills
Analytical skills
Adaptability
Communication skills

Location

United States

Work Type

Onsite
Full-time

Experience Level

2–3+ years of retail leadership experience

Salary/Compensations

Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.
This position may be eligible to participate in a company incentive program.

Benefits

401k
Health insurance
PTO leave
Paid sick leave
Family leave

About the Company

POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry.
Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers.
POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system.
Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono.
By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture.
As of the end of 2024, POP MART operates over 500 physical stores and more than 2,300 Robo Shops across 30+ countries and regions.
Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.

Equal Opportunity

POP MART is committed to providing a safe, inclusive, and respectful work environment.
POP MART provides equal employment opportunities for all employees and applicants for employment without regard race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation, or any other protected characteristic established by local, state or federal law.