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About the Role
The National Office Manager (NOM) is the strategic operational leader for CSD’s National Office, overseeing administration, facilities, executive support, and business services to ensure efficient and professional operations. This role acts as the central point of coordination for onsite operations, partnering across departments to manage workplace operations, vendor relationships, executive logistics, office administration, and organizational events, while maintaining a high-performing, service-oriented environment.
Responsibilities
- Oversee the day-to-day operational readiness of CSD’s Austin National Office, ensuring a professional, organized, accessible, and welcoming workplace environment.
- Serve as the primary onsite representative and operational point of contact for employees, executives, board members, visitors, vendors, and external stakeholders.
- Manage the scheduling, utilization, and readiness of workstations, conference rooms, meeting spaces, office storage, supplies, equipment, and other shared workplace resources.
- Oversee the receipt, secure handling, processing, and distribution of organizational mail, packages, deliveries, and correspondence, and coordinate shipping and receiving needs.
- Coordinate administrative and document-processing needs associated with National Office operations.
- Partner with IT Operations to coordinate the onsite management and lifecycle of IT equipment and accessories.
- Serve as the primary liaison with office-related vendors, service providers, building management, and landlord representatives.
- Lead onsite logistical coordination for organizational meetings, leadership meetings, division retreats, executive gatherings, and other National Office events.
- Coordinate leadership and board meeting administration, including scheduling, agenda development, material preparation, action-item tracking, and meeting minutes.
- Prepare, edit, format, and coordinate executive-level correspondence, presentations, reports, and briefing materials.
- Coordinate travel arrangements and related logistics for executives and board members traveling to and from Austin.
- Provide high-level administrative and operational support to executive leadership and national operations.
- May receive and coordinate the secure processing or deposit of organizational checks and other designated financial materials.
- Exercise sound independent judgment and maintain the highest degree of discretion and confidentiality.
- Identify opportunities to strengthen National Office processes, workplace systems, vendor relationships, and administrative practices.
- Perform other related duties and special projects as assigned.
Requirements
- Associate degree required; Bachelor’s degree preferred.
- Minimum of five (5) years of experience in office management, executive support, facilities coordination, or administrative operations.
- Active Texas Notary Public Commission in good standing, or the ability to obtain and maintain a Texas Notary Public commission within six (6) months of hire.
- Experience supporting executives, multi-department operations, or nonprofit organizations preferred.
- Prior experience coordinating meetings, events, vendors, and office logistics in a professional office environment preferred.
- Ability to communicate effectively using American Sign Language (required).
Skills
- Strong organizational and time management skills with the ability to manage multiple priorities simultaneously.
- Excellent verbal and written communication skills with the ability to interact professionally with executives, employees, visitors, vendors, and external stakeholders.
- Demonstrated customer service orientation and commitment to fostering a welcoming and professional office environment.
- Ability to exercise sound judgment, discretion, and professionalism when handling sensitive or confidential information.
- Strong attention to detail and ability to maintain accuracy in administrative and operational tasks.
- Strong problem-solving skills with the ability to proactively identify and resolve operational issues.
- Adaptability and flexibility in a fast-paced and evolving work environment.
Location
- Austin, TX
Work Type
- On-site
- Full-time
Experience Level
- Minimum of five (5) years of experience
Education Level
- Associate degree
- Bachelor's degree preferred