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About the Role
Serve as a key contributor to the security, quality, and integrity of the Certified Fraud Examiner (CFE) Exam program. Monitor exam administration, investigate potential security breaches and candidate misconduct, analyze exam performance data, and implement policies to uphold industry standards. Protect the credibility of the CFE credential and ensure a fair, secure examination experience.
Responsibilities
- Act as the main liaison between the ACFE and its CFE Exam proctoring vendor.
- Ensure exam administration and proctoring activities are conducted smoothly.
- Address technical or procedural issues promptly.
- Respond to and investigate incidents that threaten the integrity of the CFE Exam.
- Analyze exam-related data for trends indicating suspicious activity.
- Research and address escalated exam integrity concerns.
- Conduct investigations into potential exam security breaches or instances of misconduct.
- Prepare written reports documenting exam integrity investigations, findings, and recommendations.
- Contribute to investigative activities related to potential instances of intellectual property theft.
- Conduct regular audits of completed exam sessions and processes.
- Maintain records of security breaches, misconduct, and related incidents.
- Research certification industry standards, best practices, and legal requirements.
- Ensure departmental manuals and guides reflect current policies and procedures.
- Deliver clear, professional, and courteous written and verbal communication.
- Serve as a backup for the Exam Administration team.
- Perform other duties as requested or required.
Requirements
- 2-4 years of previous professional certification or association experience.
- Direct exam program experience preferred.
- Knowledge of certification industry best practices and accreditation standards strongly preferred.
- Prior security or compliance-related experience a plus.
- Proven skills in problem solving, analyzing data, building reports, attending to detail, presenting findings, organizing work, managing time effectively, and handling multiple tasks in a timely manner.
- Skilled in collaborating with internal and external resources.
- Excellent written and verbal communication skills.
- Ability to deescalate situations with a professional attitude, patience, and tact.
- Proficiency in Microsoft Office (Outlook, Word, Teams, PowerPoint, and Excel).
- Proficiency in Salesforce and Salesforce reporting.
Skills
- Problem solving
- Data analysis
- Report building
- Attention to detail
- Presentation
- Organization
- Time management
- Multitasking
- Collaboration
- Written communication
- Verbal communication
- De-escalation
- Professionalism
- Patience
- Tact
- Microsoft Office Suite
- Salesforce
Location
- Austin, TX
- Remote
Work Type
- Full-Time
- Primarily remote
- Hybrid
Experience Level
- 2-4 years
Education Level
- Degree in a related field a plus
Benefits
- 100% employer-paid medical, dental, vision, long-term disability, and $25,000 life insurance for employees.
- Employer contributions to dependent medical premiums.
- 401(k) Plan with company match.
- Flexible Work Schedule.
- 4 weeks of Paid Time Off (PTO), increasing with tenure.
- Two weeks of paid Parental PTO.
- Six weeks of recovery leave after birth.
- 12 Paid Holidays.
- Employee Success Sharing Bonus Program.
- $400 annual reimbursement for wellness or work-from-home equipment.
- Up to $5,250 per year for Tuition Reimbursement.
- Paid Volunteer, Bereavement, and Civic Duty Hours.
- Employee Assistance Program (EAP).
- Social and Team-Building Events.
- Fraud Knowledge Bonus.
About the Company
- The Association of Certified Fraud Examiners (ACFE) is the world’s largest anti-fraud organization and a global leader in anti-fraud training and certification.
- For more than 35 years, the ACFE has relied on its core values of service, integrity, and professionalism to become the premiere association for those working to reduce white-collar crime, fraud and corruption.
- It takes a dedicated, experienced, and diverse team to serve more than 95,000 anti-fraud professionals around the world.
- By prioritizing a people-first mindset and cutting-edge technology, the ACFE is a place for employees to grow in their skillset while becoming part of a global mission.