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About the Role
Lead the overall operations and compliance of stores within your assigned region via the store managers and employees. Create a customer-centric culture and drive sales growth, operating profit, and other KPIs. This role is ideal for a risk-taker with strategic vision and tactical skills to handle retail operations in a dynamic industry.
Responsibilities
- Oversee the performance of multiple Store Managers and their retail locations
- Support company initiatives to achieve the Vision 2020 Company strategy and to deliver a high-performance, customer-centric culture
- Monitor performance goals for each store including customer count/retention, unit sales, CFNA applications, telephone conversions and safety
- Identify training and development opportunities for teammates
- Set business plan and manage the P&L for assigned Area
- Drive B2B business within the assigned area and train Store Managers on B2B related duties
- Ensure stores within the assigned area are following compliance and safety policies and procedures
- Manage and resolve customer escalations
- Partner with other region and Store Support Center staff as needed to lead and manage needs of the Area (Human Resources, Finance, Marketing, etc.)
- Closely monitor Talent Acquisition efforts, Labor Demand Forecasting and Payroll
- Visit each store regularly and attend region meetings as required by the Region Manager
- Engage teammates and improve retention
- Deliver on commitments
- Has a passion for developing others
- Lead and manage stores through change
- Properly recognize teammates for their accomplishments
- Take care of our customers and support the communities we serve
Requirements
- Minimum 8 years combined experience managing a single store or multi-unit retail operation
- Minimum 3-5 years oversight of a P&L for a store or area/district
- 3-5 years experience as a hiring manager recruiting, hiring and promoting teammates
- Resides in assigned Area
- Must have a valid Drivers License
- Must be willing to travel
- Temporary work authorization or the need for sponsorship may disqualify you from employment
Skills
- Multi-unit retail operations management
- P&L management
- Customer-centric culture creation
- Strategic orientation to store management
Location
- Assigned Area
Work Type
- Full-time
Experience Level
- Minimum 8 years combined experience managing a single store or multi-unit retail operation
- Minimum 3-5 years oversight of a P&L for a store or area/district
- 3-5 years experience as a hiring manager recruiting, hiring and promoting teammates
Education Level
- High school degree or equivalent is required
- BS/BA Degree Strongly preferred or equivalent combination of education and work experience
Salary/Compensations
- $93,300.00 - $158,600.00
Benefits
- Formal training
- Performance incentives
- Paid vacation and holidays
- Competitive healthcare packages for full-time and part-time employees
- 401k plan
- Supportive and engaging onboarding experience
- Opportunity to develop and grow, through training and regular mentorship
- Corporate Social Responsibility activities
- A truly global, dynamic and challenging work environment
- Agility and work/life effectiveness and your long-term well-being
- An effective and inclusive team
About the Company
- Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America.
- BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations.
- With locations across North America and more than $4.5 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career.
- We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported.
- We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses.
- We foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations.
- Our larger mission is to Serve Society with Superior Quality.
Equal Opportunity
- Bridgestone is proud to be an Equal Employment Opportunity employer.
- It is our policy to consider all individuals for employment based on their unique merit and without regard to age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.