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About the Role
The Operations Lead is a member of the store leadership team responsible for driving profitability and efficiency. This role involves working closely with Operations & Visual Managers to delegate tasks, provide feedback, and ensure optimal store operations. The position requires constant movement within the store, including the sales floor and back of house, and taking initiative to maintain a clean, safe, and efficient environment.
Responsibilities
- Lead and execute inventory management processes to maximize accuracy and reduce shrink.
- Investigate inventory accuracy issues and partner with the General Manager to address process or system gaps.
- Manage key operational functions including shipment, receiving, processing, reverse transfers, sales floor recovery, replenishment, floor set updates, and supply management.
- Champion strong visual standards for the sales floor.
- Support a safe work environment and efficient operation through strong stockroom standards and processes.
- Partner with Operations & Visual Managers to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities.
- Leverage metrics to support business-driving strategies.
- Move dynamically on the retail floor to assess and fulfill business, team, and guest needs.
- Lead by example and inspire staff in daily operations and guest experience.
- Directly oversee Operations Associates, including recruitment and talent development.
- Use company performance tools to evaluate operations associates and provide feedback for growth.
- Collaborate with Visual Lead and Sales & Service Lead to ensure cross-functional alignment and business execution.
- Execute company-level operation-focused directives, projects, and initiatives.
- Open and close the store in accordance with back of house standards.
Requirements
- 2+ years of prior work experience in a client-centric, sales environment.
- Proven leadership capabilities with excellent decision-making skills.
- Values feedback, is receptive to receiving it, and eager to provide it.
- Self-motivated with a desire to achieve results individually and as part of a team.
- Excellent interpersonal and written communication skills.
- Aligns with and embodies ALO’s Guiding Principles.
- Requires constant movement in and around all areas of the store.
- Ability to lift, push, carry or otherwise move up to 50 pounds.
- Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder.
- Ability to stand and move for an entire shift.
- Availability for opening, closing, and weekend shifts.
- Ability to work from the week of Black Friday through the holiday season until the first week of January.
Skills
- Inventory management
- Leadership
- Business acumen
- Communication
- Interpersonal skills
- Visual merchandising
Location
- New York, NY
Work Type
- Onsite
- Full-time
Experience Level
- 2+ years
Salary/Compensations
- $24.00 - $28.00/hour
Benefits
- Generous ALO employee discount
- Free membership to ALO Wellness Club
- Access to hundreds of streaming fitness and yoga classes
- Competitive medical, dental, and vision plan options
- Free virtual access to mental health providers
- New parent support for employees and dependents
- 401K with company matching
- Monthly Store Incentives
- Clothing Allowance
- Free yoga classes at any of our Sanctuaries (select cities)
- Commuter benefits
About the Company
- Mindful movement is at the core of ALO's mission, believing that it leads to better living and positively impacts individuals and their communities. The company emphasizes taking consciousness from practice on the mat into daily life.
Equal Opportunity
- As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law.