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About the Role
Chelsea Piers Fitness is seeking a Housekeeping Manager to ensure the club is impeccably clean and to manage a team of 15+ Housekeeping Associates. This role requires a hands-on approach to drive day-to-day cleanliness and team performance through excellence in management, shift responsibilities, facility maintenance, and business operations.
Responsibilities
- Hire, train, and conduct regular performance reviews for all direct reports.
- Build and post the Housekeeping schedule, arrange coverage for sick calls, and run weekly payroll.
- Communicate via Microsoft Teams with Housekeeping Associates and other department staff.
- Oversee Housekeeping Associates in their daily duties, including opening/closing shifts and responsibilities.
- Provide on-the-spot feedback, training, and recognition based on daily performance.
- Swiftly rectify member or staff complaints around cleanliness, staff behavior, and facility repairs.
- Run monthly Housekeeping staff meetings and routine trainings.
- Complete housekeeping tasks as a floater and hands-on supporting leader, including cleaning, dusting, mopping, sweeping, garbage removal, and polishing.
- Ensure clean folded towels are always available around the facility and in locker rooms.
- Maintain a clean locker room including showers, toilets, sinks, steam room, sauna, and lockers.
- Regularly stock housekeeping supplies and help keep storage areas organized.
- Ensure that the sidewalk entrance, stairwells, elevators, and lobby are always presentable.
- Keep facilities clean, safe, and in like-new condition.
- Ensure maintenance and work are done in accordance with OSHA safety standards.
- Schedule special projects such as deep cleaning of pool deck, floors, carpets, turf, windows, and fitness equipment.
- Communicate regularly with the Operations Manager to ensure task lists and general cleaning are scheduled effectively.
- Serve as the first point of escalation for emergencies and troubleshoot in-the-moment issues.
- Coordinate larger repairs with the Operations Manager.
- Submit the Weekly Housekeeping Staffing & Payroll Report.
- Contribute Housekeeping highlights to the Weekly Facility Operations Report.
- Track and reorder cleaning supplies, locker-room products, and towels, using approved vendors and supply lists.
- Manage and collaborate on vendor contracts/services with the Operations Manager.
- Ensure inventory management and payroll costs are consistent with financial budgets.
- Partner with Marketing, Events, and Operations Managers to support event operations and maintain event inventory.
Requirements
- Prior housekeeping or janitorial experience.
- Basic maintenance experience and cleaning machine operation.
- Positive, can-do attitude with the ability to multi-task in a fast-paced environment.
- Excellent communication, leadership, coaching, and conflict-resolution skills.
- Strong team player.
- Time- and project-management skills; able to work under limited supervision.
- Commitment to exceptional service for members and support for staff.
- Flexibility to work varied shifts and overtime.
- Neat appearance; punctual and motivated.
- Able to lift 50–65 pounds.
Skills
- Microsoft Teams
- OSHA safety standards
- Microsoft Office Suite
Location
- New York, NY
Work Type
- Full-time
Experience Level
- Management experience preferred
Education Level
- OSHA 10 certification, or willing to get certification within 60 days of hire
Salary/Compensations
- $66,300.00 - $66,800.00 per year
Benefits
- Complimentary All-Access Membership to Chelsea Piers Fitness plus discounts on in-club services.
- Team-Oriented Culture
- Pathways for Growth
- Purpose-Driven Work
About the Company
- Careers at Chelsea Piers offer unmatched facilities, excellent benefits, and proven career growth opportunities.
- Chelsea Piers Fitness is redefining the luxury fitness experience.
- We are a community built on Empowerment, Purpose, Transformation, and Community.
- At Chelsea Piers Fitness, we’re more than a gym – we’re a destination for connection, transformation, and community.