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About the Role

This role plays a critical part in driving operational efficiency and ensuring accurate and timely new customer setup across our systems. The Contract Support Coordinator will manage customer account creation and other contract management related maintenance in alignment with Generac’s contractual policies and procedures. This individual will work cross-functionally with Sales, Operations, and other internal stakeholders to support seamless integration and execution of new account onboarding and other contract administration processes.

Responsibilities

• Review and validate contractual documents, purchase orders, and new account information to ensure accurate updates to system records.
• Maintain comprehensive and organized documentation related to contracts and account setups, including tracking contract statuses and new account setup and maintenance.
• Collect required data and prepare relevant documentation to support contract and account processes.
• Upload contract documents into internal systems, manage file organization, and maintain up-to-date records.
• Support the onboarding processes for new accounts, ensuring seamless transitions.
• Complete required forms and documentation for account creation, updates, or modifications.
• Keep stakeholders informed of progress related to account setups and contractual payment milestones.
• Generate and deliver regular status reports and updates for leadership regarding contract and account setup activities.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree in Finance, Engineering, Law, Business, Contract Management, or a related field; OR equivalent experience.
• At least 5 years of experience working with SAP and Salesforce.
• At least 7 years working in customer service, sales, or account management related fields.

Skills

• Strong organizational and time management skills.
• Excellent written and verbal communication skills.
• Customer service skills.
• Attention to detail.
• Ability to work in a team environment.
• Critical thinking and analytical skills.
• Proficiency in MS Office.
• Strong computer skills.

Experience Level

• 5+ years of experience with SAP and Salesforce
• 7+ years in customer service, sales, or account management

Education Level

• Bachelor's degree in Finance, Engineering, Law, Business, Contract Management, or related field, or equivalent experience

Benefits

• Health, Dental, Vision, 401k
• Product loan (for up to 4 days) and discount programs
• Volunteer Time Off program
• Product loan program
• Discount programs

About the Company

• For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future.
• We believe power is a promise - a shared commitment to be there for others when it matters most.

Equal Opportunity

• We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.