Plumbing Supervisor - Weekend Schedule at Radiant Plumbing and Air Conditioning | Austin, TX, US | Rezi

Plumbing Supervisor - Weekend Schedule at Radiant Plumbing and Air Conditioning

Plumbing Supervisor - Weekend Schedule

Radiant Plumbing and Air Conditioning · Austin, TX, US

2 weeks ago

Plumbing Supervisor - Weekend Schedule

Radiant Plumbing and Air Conditioning · Austin, TX, US

15 days ago
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About the Role

This is a hands-on leadership role focused on supporting and developing residential plumbing technicians while ensuring weekend operations run smoothly. The role involves significant field time coaching technicians, conducting ride-alongs, driving performance, and maintaining the company's 5-star customer experience standard. We seek an individual who thrives on visibility, involvement, and accountability for team success.

Responsibilities

  • Lead, coach, and develop residential plumbing technicians
  • Provide in-field coaching through ride-alongs and site visits
  • Track technician KPIs, revenue, performance, and customer experience
  • Hold technicians accountable to company goals and expectations
  • Partner with Dispatch to ensure optimal plumber-to-job assignments
  • Support technicians with technical troubleshooting and customer escalations
  • Reinforce ServiceTitan processes and operational standards
  • Maintain high standards for workmanship, safety, truck inventory, and customer service
  • Conduct 1:1s, team meetings, and ongoing performance coaching
  • Help build a positive, competitive, and accountable team culture

Requirements

  • Strong background in residential service plumbing
  • Previous experience leading, coaching, or supervising plumbing technicians
  • Strong understanding of KPIs, revenue, and technician performance
  • Ability to coach both technical and customer-facing performance
  • ServiceTitan experience strongly preferred
  • Plumbing license appropriate to the role; Journeyman or higher preferred
  • Strong communication and leadership skills
  • Hands-on, positive, and accountable leadership style
  • Valid Driver’s License with a clean driving record
  • Must be available to work Friday–Tuesday

Skills

  • Residential service plumbing
  • Leadership
  • Coaching
  • Supervision
  • KPI tracking
  • Performance management
  • Customer service
  • Technical troubleshooting
  • Communication

Location

  • Austin

Work Type

  • Full-time
  • Weekend work

Experience Level

  • Supervisor

Education Level

  • Journeyman plumbing license or higher preferred

Salary/Compensations

  • $80,000–$110,000 base salary
  • 10% performance bonus
  • Separate weekend bonus opportunities

About the Company

  • Since 1999, Radiant Plumbing & Air Conditioning has been Austin’s solution for plumbing and air conditioning needs.
  • Known for memorable service and a fun-loving company culture.
  • A growing team that supports its members.