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About the Role
Ensure extraordinary service to guests on Omni Premier Floors during Breakfast and Happy Hours. This position will set-up, serve, and maintain cleanliness of the Omni Club Lounge as well as provide assistance to Loyalty Ambassadors and Guest Experience Planners.
Responsibilities
- Inquire as to how guests are enjoying their stay and follow up on any problems that may surface.
- Have full command of hotel services and hours of operations to explain/offer to guests.
- Ensure proper set up and break down of the Premier Lounge keeping it in immaculate condition each shift.
- Put away and rotate all items from storeroom as needed.
- Ensure that all china and silverware are polished after use.
- Be fully acquainted with the different points of interests.
- Assist in arranging reservations as required by guests.
- Ensure the delivery of parcels, mail, special deliveries, etc. to guest rooms.
- Ensure that the public area (lounge) is maintained, clean and tidy by partnering with Housekeeping department.
- Interact with other departments to ensure that guest’s needs are satisfied.
- Speak with guests in a friendly, warm manner making them feel welcome to the hotel.
- Proactively work to seek out ways in which to improve the hotel experience for guests.
- Handle special requests i.e. flowers, telegrams, rental cars, forwarding luggage, private cars etc.
- Update all reservations, amenities, wake up calls, service requests in operating systems such as ALICE, Synergy, and OPMS.
- Call/Email guests inquiring about reservation specials such as anniversaries, birthdays, honeymoon, dynamic packages, romance packages and estimated times for arrivals.
- Aid guests in locating other areas of the hotel (escort them to destination when possible).
- Assist with guest loyalty program as needed.
- Respond to any reasonable task as assigned by manager or supervisor.
- Perform other duties as assigned.
Requirements
- Must be able to stand for duration of shift.
- Must be able to lift at least 50lbs.
- Ability to move, bend, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
- Stand or walk for an extended period or for an entire work shift.
- Requires repetitive motion.
Skills
- Strong organizational and prioritization skills.
- Ability to work well under pressure, dealing with many arrivals and departures within a short period of time.
- Previous customer service experience.
- Previous cashiering experience is preferred.
- Fluency in a foreign language is preferred.
- Previous guest relations training is preferred.
- Must be able to work weekends and holidays.
Location
- Downtown Austin
Work Type
- Full Time
Benefits
- Free Downtown Parking in our Underground Garage
- Associate Cafeteria with Daily Complementary Hot Meals
- Medical, Dental, Vision, Employee Assistance Program, Telemedicine, and Short Term & Long-Term Disability.
- 401(K) Match, Pre-Tax Health Savings Account, and Flexible Spending Amount
- Exclusive Omni Associate Travel Discounts on Hotel Rooms, Food & Beverage and more!
- Tuition Reimbursement
- Adoption Services Aid
- Pet Insurance
- Legal Services
- Paid Time Off
- Friends & Family Discounts
- Discounted E-Cornell Courses
- Leadership Development Programs
- Diversity & Inclusion Programs
- Omni Support Center Internal Reward Program
- Work/Life Balance
About the Company
- Omni Austin Hotel Downtown blends Texas charm with modern luxury, offering both guests and associates a one-of-a-kind experience that captures the true spirit of downtown Austin.
- Our associates thrive in a dynamic and upbeat environment, supported by comprehensive training, mentorship, and opportunities for career growth.
- We take pride in fostering a culture built on respect, gratitude, and empowerment — one that encourages our team members to learn, grow, and advance within the company.
- Working at the Omni Austin Hotel Downtown means being part of a brand recognized for exceptional service and genuine hospitality.
- Join a team that celebrates hospitality, heart, and the unmistakable energy of Austin — where every day brings something new.
Equal Opportunity
- Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer.
- Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.