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About the Role
The Event Production & Client Success Manager manages the logistical needs of our production calendar for both live and virtual events, and owns the relationships with the sponsors who attend them. This role requires managing A/V teams, vendor contracts, event budgets, and serving as the primary point of contact for sponsors to ensure their satisfaction and renewal.
Responsibilities
- Run the full production process for assigned conferences from the 180-day milestone through post-event wrap-up, and lead the milestone production meetings along the way
- Create detailed run-of-show schedules and venue layouts, and manage room capacity against the final slate of content and expected attendance
- Manage A/V teams on visual and audio production needs, walking the order line by line as content changes
- Review and manage rental orders and vendor requirements, and hire and coordinate temporary event staff
- Own vendor contracts across venue, catering, A/V, rentals, video, and photography, including deadlines and certificates of insurance
- Manage catering selections and final guarantees, and compare final numbers against projections
- Build and maintain the event budget from signed contracts and estimates, and track costs against it as scope changes
- Place badge, program, and signage orders against their drop-dead dates, and coordinate shipping and staff travel
- Produce our virtual events on platforms such as Zoom — setting up templates, managing schedules, and ensuring staffing of key roles
- Act as point of contact for a roster of sponsors on their event logistics, escalating as needed
- Administer all sponsor deliverables — advance materials, shipping of display items, presentation media
- Assign sponsor table locations, and confirm sponsor and speaker registrations against the production plan
- Conduct post-event feedback calls, and contribute to renewal rate and customer satisfaction scores
Requirements
- This position requires a 4-year college/university degree at minimum
- Candidates should have a strong academic background and a minimum of 3 years of full-time, professional post-graduation experience
- Direct experience producing complex events — corporate or marketing events, executive gatherings, conferences, trade shows, festivals, or arts events — where you were accountable for the event coming off
- Experience as a named point of contact for external clients, sponsors, or partners
- Experience working in-house at a corporation at some point in your career, in any function
- Experience carrying many concurrent events against fixed deadlines, and owning event budgets and vendor contracts
- Comfort with project management software such as ClickUp, Asana, or Monday as a daily working tool
- Outstanding organizational and time management skills, and excellent verbal and written communications skills
- Willingness to travel regularly for events
Skills
- Project management software (ClickUp, Asana, Monday)
- Organizational skills
- Time management skills
- Verbal communication skills
- Written communication skills
Location
- Remote
- Travel to other cities for in-person events
- Available to meet with stakeholders based in or near the greater Toronto area if requested
Work Type
- Full-time
- Remote
Experience Level
- Minimum of 3 years of full-time, professional post-graduation experience
Education Level
- 4-year college/university degree
Salary/Compensations
- $75,000 CAD per year
Benefits
- Opportunities for regular advancement and raises
About the Company
- From Day One is a media outlet and conference series that helps companies navigate change by putting people first.
- Founded in 2018, From Day One has reached over 150,000 attendees, hosted over a thousand speakers, and produced conferences in more than 20 major U.S. cities.
- The company takes a unique, cross-disciplinary approach, convening leaders in CSR, HR, marketing, and communications, as well as civic leaders, authors, and journalists.
- From Day One publishes reporting and opinion pieces by a network of notable journalists, led by editor in chief Stephen Koepp.
- The company hires self-motivated individuals with the potential to grow into active leaders, referred to as 'drivers'.
- The company's mission is to improve the relationship between business and society, aiming for a brighter future.
- Diversity and inclusion are core values and are central to the hiring process.
Equal Opportunity
- Diversity and inclusion are absolutely core to our mission, and we are committed to those values in our hiring process.