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About the Role
As a Senior Sales Operations Analyst, you will be a key partner to our AMER sales leadership team to help support long-term growth. This role blends hands-on execution with a strategic lens. You will be responsible for maintaining the data and processes the region runs on today, while bringing data-driven recommendations on how to scale processes and build the team to support continued growth.
Responsibilities
- Lead annual territory carve for AMER, ensuring accuracy and equitability, and providing recommendations on territory structure.
- Build capacity models to translate growth targets into recommended headcount, territory coverage, and quota scenarios.
- Provide data-driven recommendations for evolving sales processes as the region and company grow, identifying bottlenecks.
- Partner with the Business Systems team to scope and prioritize Salesforce flows and automations.
- Continuously evaluate and document manual, one-off, or tribal-knowledge processes.
- Design dashboards (Tableau, Looker, Salesforce, Clari) for real-time performance visibility.
- Analyze sales data, KPIs, and trends to surface insights and provide recommendations.
- Partner with Sales Leadership on forecasting cadences and maintain forecast data accuracy.
- Identify opportunities to use AI tools to automate manual Sales Ops workflows.
- Design AI-driven workflows to improve efficiency across the broader sales team.
Requirements
- Bachelor's degree in a quantitative or business-oriented field, or equivalent practical experience.
- 4+ years of experience in Go-to-Market Operations, Sales Strategy and Operations, or Revenue Operations at a high growth B2B SaaS company.
- Technically savvy with a solid understanding of Salesforce flows and automations.
- Hands-on experience with Sales tech stack tools such as Clay, ZoomInfo, Clari, Gong, or Fullcast.
- Proficient with Google Sheets and BI tools such as Tableau or Looker, with experience building dashboards from scratch.
- Comfortable using AI tools to speed up analysis, data cleaning, and reporting.
- Strong analytical and problem-solving skills with attention to detail.
- Excellent stakeholder management skills, able to present data and findings clearly and concisely to senior sales leaders.
- A creative, solutions-oriented thinker energized by ambiguous problems.
- A proactive self-starter who takes initiative.
Skills
- Salesforce
- Tableau
- Looker
- Clari
- Google Sheets
- AI tools
Location
- United States
Work Type
- Full-time
- Hybrid
Experience Level
- Level 4 Analyst
- 4+ years of experience
Education Level
- Bachelor's degree in a quantitative or business-oriented field, or equivalent practical experience.
Salary/Compensations
- Expected salary range: $84,000 - $132,000/year
- Expected OTE: $95,000 - $136,000/year (including bonus or commission)
Benefits
- Equity grants of restricted stock (RSUs)
- Competitive compensation
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services including fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
- Curated in-office employee experience
- Opportunities to give back to your community
- Employee Resource Groups
About the Company
- Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™.
- Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses.
- Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement.
- From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.
- The company has been consistently recognized as a Leader in marketing technology by industry analysts.
- Named a G2 “Best of Marketing and Digital Advertising Software Product” in 2026.
- Named a 2026 Best Places to Work by Built In.
- Named a 2025 America’s Greenest Companies by Newsweek.
- Named a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®.
- Proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.
- Headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.
Equal Opportunity
- At Braze, we strive to create equitable growth and opportunities inside and outside the organization.
- We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran.
- We encourage you to apply even if you don't meet 100% of the criteria.