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About the Role
The Parent Engagement Manager plays a key role in fostering strong, consistent communication and collaboration between CPNYC’s program and the families it serves. This role builds meaningful relationships with parents and caregivers, facilitates engagement activities, and ensures that families are informed, supported, and empowered as active participants in their child’s development and educational experience. The manager also mentors and supervises program interns and serves as a liaison to address family questions, concerns, and feedback.
Responsibilities
- Serve as the primary point of contact for parents and caregivers, keeping them informed about CPNYC’s progress, events, and activities.
- Foster positive relationships with parents and encourage active participation in the program.
- Maintain open communication with parents to support children’s development.
- Send mass communications to parents by email, text blast, bulletin board posting, and flyer.
- Address parent concerns or conflicts in partnership with the Program Director and ensure timely resolution.
- Serve as liaison between families and the program’s support staff.
- Increase parent involvement in the program by working closely with school, parent, and community organizations.
- Support and manage the development and connectivity between parents and CPNYC’s selected prisons, including Sunday Smiles and Letter Writing.
- Maintain the system of consistency in how CPNYC communicates and builds with the prisons our families are located.
- Organize and coordinate events, meetings, and workshops that engage parents and strengthen the community connection.
- Manage the Parent Advisory Board.
- Conduct follow-up calls regarding enrollment and participation.
- Assist in the overall recruitment and registration of participants.
- Mentor, train, and supervise interns, providing guidance, feedback, and opportunities for professional development.
- Support interns in improving their skills in child supervision and program support.
- Assist in planning and implementing activities, ensuring interns are effectively engaging children and maintaining program standards.
- Act as a liaison between interns, staff, and parents, ensuring smooth communication and effective integration of interns into the program team.
- Provide support to Social Workers and Social Work Interns in preparation for their workshops.
- Provide general administrative and logistical support to the Program Director.
- Complete special projects as required under the direction of the Program Director.
- Perform other duties as assigned.
Requirements
- Bilingual in Spanish is required.
- Minimum of two years of experience, or comparable, supporting the social-emotional well-being of elementary or middle school students, including at least one year in an after-school setting.
- Experience engaging parents and addressing concerns, and supporting families through workshops, family interaction, and intervention.
- Demonstrated knowledge and experience supporting families and students in educational settings; experience working with a diverse student population helpful.
- Comfortable facilitating parent trainings, with a social and emotional training background.
- Knowledge of OCFS programs.
- Well versed in managing and creating networking opportunities for CPNYC.
- Excellent communication skills.
- Energetic and enthusiastic in working with youth and parents.
- Proficient in Microsoft Office (Excel, Word, PowerPoint) and capable of accessing and transmitting information using a computer.
- Employment with Children of Promise, NYC is contingent upon the satisfactory completion of all pre-employment requirements, including verification of employment history and professional references, clearance through the New York State Statewide Central Register of Child Abuse and Maltreatment, fingerprint-supported criminal history record checks as required for work with children, and proof of eligibility to work in the United States.
Skills
- Communication skills
- Microsoft Office (Excel, Word, PowerPoint)
Location
- Brooklyn, NY
- Bronx, NY
Work Type
- Full-Time
- Part-Time
- On-Site
Experience Level
- Minimum of two years of experience supporting the social-emotional well-being of elementary or middle school students
- At least one year in an after-school setting
Education Level
- Bachelor’s degree preferred; areas of study include General Education (K–8), Special Education, Social Work, Teaching, Professional Child Care, Psychology, or a related field
Salary/Compensations
- $60,000.00 - $65,000.00 Salary/year
Benefits
- health
- dental
- vision
- life insurance
- 403B Plan
About the Company
- Children of Promise, NYC’s (CPNYC) reimagines a just society that values the purpose of every child impacted by mass incarceration and removes barriers to create opportunities for children to thrive and achieve their full potential.
- CPNYC’s mission is to support and advocate for the children of incarcerated parents while speaking out against root causes that affect the communities we serve, including systemic racism, poverty, and bias in our nation’s criminal justice system.
- CPNYC has successfully developed an innovative model, the only one of its kind in New York City, which co-locates a licensed mental health clinic and children’s centers in Bedford Stuyvesant, Brooklyn, and the South Bronx.
- CPNYC provides an array of youth development programming and services tailored to each child’s individual strengths and challenges and fosters a unique uplifting environment to foster hope and resilience.
Equal Opportunity
- Children of Promise, NYC is an Equal Opportunity/Affirmative Action Employer.
- All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law.
- EOE, M/F/D/V