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About the Role

Directly assists the Associate Director of Housing in conducting all Housing and Aftercare services occurring on-site at the assigned location. Ensures high quality, person-centered, vocationally driven, safe, and secure housing services are provided in a fiscally responsible manner.

Responsibilities

• Ensure the effective, supportive, and therapeutic implementation of housing services for homeless and low-income individuals across assigned facilities.
• Assist the Associate Director of Housing in the strategic development and integration of new housing programs that meet organizational and grant-funded objectives.
• Implement best practices in homeless service delivery, including Critical Time Intervention (CTI) and Trauma-Informed Care, to improve resident outcomes.
• Promote the philosophy of social rehabilitation within all residential treatment settings.
• Orient residents to the facility, local neighborhood, and available community resources to foster housing stability and independence.
• Conduct intake assessments, develop individualized treatment and service plans, and implement residential services per program standards.
• Hold residents accountable to their recovery plans using a therapeutic, trauma-sensitive approach.
• Monitor and document resident progress through individual and group meetings; evaluate and report on behavioral and emotional development as required.
• Support residents in accessing and maintaining wrap-around services, including medical, behavioral health, vocational, and social support systems.
• Assist with discharge planning to ensure smooth transitions and continued care.
• Coordinate with community-based providers to develop and deliver programming that builds life skills, community integration, and work readiness.
• Foster strong working relationships with referral sources and community partners, including mental health, substance use, and housing service agencies.
• Collaborate with internal housing teams to align procedures, policies, and services across programs for consistency and quality.
• Enhance substance use treatment services in coordination with SJATRC’s recovery team.
• Provide individualized support to residents working toward sobriety and personal growth within a structured therapeutic environment.
• Assist with daily operational tasks such as coordinating maintenance work orders, scheduling unit inspections, and managing move-in/move-out logistics to minimize vacancy days and maintain unit quality.
• Participate in lease management and rent collection; identify and address property maintenance or cleanliness issues early.
• Ensure all services and programming meet agency, clinical, fiscal, and regulatory standards.
• Under the direction of the Supportive Housing Case Manager, conduct Independent Living Service Plan (ILSP) assessments to identify tenant strengths, needs, and goals.
• Facilitate timely referrals to appropriate providers and monitor resident engagement and follow-through.
• Prepare written evaluations and required documentation on resident behaviors, emotional presentation, and participation in community life.
• Respond appropriately to individual crisis situations and escalate concerns to the Associate Director of Housing as necessary.
• Perform other related duties as assigned by agency management.

Requirements

• High School Diploma or equivalency certificate.
• Minimum of two years' experience working in behavioral health care field with significant knowledge of addictions treatment, or housing, and a working knowledge of the social welfare system.
• Upholds the mission of SJATRC by demonstrating a commitment to quality service, collaborative relationships, and a respectful, dignified approach to clients and staff.
• Maintains strict confidentiality and adheres to SJATRC’s Code of Ethics, policies, and all applicable procedures.
• Communicates effectively, both verbally and in writing.
• Demonstrates discretion and professionalism in managing sensitive or complex situations.
• Supports SJATRC’s community engagement efforts and fosters positive, professional relationships with external stakeholders.
• Maintains commitment to professional growth by engaging in continued education and development relevant to the role.

Skills

• Addictions treatment
• Housing services
• Social welfare system
• Critical Time Intervention (CTI)
• Trauma-Informed Care
• Social rehabilitation
• Case management
• Discharge planning
• Community engagement
• Substance use treatment
• Lease management
• Rent collection
• Service planning
• Documentation
• Crisis intervention
• Verbal communication
• Written communication
• Professionalism

Location

• Malone, NY

Work Type

• Per-diem

Experience Level

• Minimum of two years' experience

Education Level

• High School Diploma or equivalency certificate

Salary/Compensations

• $17.50/hour to $20.00/hour

About the Company

• St. Joseph's Addiction Treatment and Recovery Centers