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About the Role
Asphalt Green is seeking a dynamic, organized, and service-oriented Customer Experience Associate to join our team. This role is responsible for creating a welcoming, professional, and high-quality experience for members, guests, visitors, program participants, and staff, supporting front desk operations, facility access, check-in/out, communication, and administrative tasks.
Responsibilities
- Greet members, guests, visitors, and program participants warmly.
- Provide accurate information about Asphalt Green programs, services, memberships, events, and facility policies.
- Manage and resolve customer concerns with professionalism, empathy, and good judgment.
- Handle check-in and check-out procedures efficiently and accurately.
- Monitor facility access and help ensure safety and security procedures are followed.
- Enforce facility policies in a professional and respectful manner.
- Support membership operations, including card printing and POS transactions.
- Distribute towels and maintain inventory controls.
- Maintain cleanliness and organization of the front desk, lobby, and surrounding areas.
- Answer phone calls and direct inquiries to the appropriate departments.
- Respond to questions from members, guests, visitors, and staff.
- Perform administrative duties, including data entry, record keeping, and filing.
- Use Salesforce and other systems to support customer service, membership, and administrative needs.
- Track and update information accurately and on time.
- Provide support and information to Asphalt Green program staff.
- Communicate clearly with teammates, supervisors, and other departments.
- Collaborate with Customer Experience team members to support a positive team culture.
- Work with Membership, Programs, Operations, Fitness, Aquatics, and other departments to support member and guest needs.
- Share information with the team to help improve service, communication, and daily operations.
- Support teammates during busy periods, shift transitions, and customer service situations.
- Represent Asphalt Green with professionalism, warmth, and accountability.
Requirements
- Strong communication and customer service skills.
- Strong interpersonal and conflict-resolution skills.
- Ability to multitask, stay organized, and remain calm under pressure.
- Friendly, proactive, and team-oriented mindset.
- Ability to provide accurate information about programs, services, memberships, events, and facility policies.
- Ability to use or learn customer service, CRM, POS, and front desk systems.
- Ability to work with members, guests, visitors, families, staff, and program participants in a professional and respectful manner.
- Open availability, including evenings, weekends, and holidays as needed.
- Ability to work a Sunday–Thursday schedule, with times and days varying based on scheduling needs.
- Ability to perform the physical requirements of the role with or without reasonable accommodation.
Skills
- Customer Service
- Communication
- Interpersonal Skills
- Conflict Resolution
- Multitasking
- Organization
- Salesforce
- CRM Systems
- POS Transactions
- Front Desk Operations
- Membership Services
- Bilingual or multilingual language skills
Location
- Battery Park City - New York, NY 10282
Work Type
- Part Time
- In-person
Salary/Compensations
- $20.00 - $20.00
About the Company
- Asphalt Green is a nonprofit organization that transforms lives and builds community through sports, fitness, and play for all.
- Serves thousands of New Yorkers through sports, aquatics, fitness, camps, and community programs.
- Programs promote health, personal growth, and lifelong participation in physical activity.
- Committed to providing high-quality programs that are inclusive, accessible, and rooted in excellence.
- Believes that access to movement, sport, and wellness can change lives.
- Work helps young people develop confidence, resilience, leadership skills, and healthy habits.