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About the Role
Perplexity is seeking an Enablement Specialist to help enterprise customers build the knowledge, confidence, and repeatable practices required to reach value with Perplexity Computer. This role is ideal for someone who combines technical fluency, strong facilitation, and a track record of building onboarding and adoption programs that scale. Perplexity Computer enables customers to build AI-powered workflows that navigate tools, interact with applications, and complete multi-step work. Helping organizations adopt this new way of working requires more than a product demonstration or one-time kickoff. Enablement Specialists design and deliver the programs that move customers from initial access to confident, sustained use. You will create onboarding journeys for different levels of readiness, lead customer workshops and office hours, diagnose adoption barriers, and turn repeated questions into scalable guidance. This is a customer-facing role that works closely with Customer Success, Applied AI Architects, Product, Marketing, and Support. Customer Success retains ownership of the account, adoption strategy, and expansion strategy; you will own the enablement programs and interventions that help customers and customer success managers become self-sufficient.
Responsibilities
- Design customer journeys, building onboarding and adoption programs for customers and user cohorts with different roles, goals, technical readiness, and levels of AI experience.
- Deliver high-quality enablement, leading technical kickoffs, workshops, office hours, remote sessions, onsite programs, webinars, and train-the-trainer experiences.
- Make complex concepts accessible by teaching Computer and agentic-workflow concepts clearly to both technical and nontechnical audiences.
- Guide customers through setup, helping them understand access, members, permissions, connectors, credits, models, initial workflows, and the practices required to get started.
- Diagnose adoption barriers by determining whether a customer is blocked by knowledge, readiness, process, configuration, product capability, or technical complexity.
- Route complex needs well by recognizing when a question requires an Applied AI Architect, Customer Success, Support, Product, or Engineering and providing a clear handoff.
- Create scalable assets by turning repeated onboarding and adoption needs into curricula, customer checklists, implementation guidance, lifecycle communications, videos, examples, and internal enablement.
- Use evidence to increase adoption and consumption by segmenting customers by readiness and usage behavior, identifying where consumption stalls, delivering targeted interventions, and measuring activation, time to first value, repeat usage, sustained credit consumption, and program effectiveness.
- Build the learning loop by bringing customer patterns and feedback back to Applied AI, Product, Customer Success, Marketing, and Support.
Requirements
- 4+ years in technical onboarding, customer enablement, implementation, solutions consulting, customer education, or a technically oriented Customer Success role.
- Proven program-building experience, having designed and delivered onboarding, training, or adoption programs across live and self-service formats.
- Strong facilitation and communication skills, with the ability to explain complex product and AI concepts clearly to technical and nontechnical audiences.
- Technical fluency to guide customers through permissions, connectors, models, credits, workflows, and common integration concepts.
- Strong diagnostic judgment to determine whether a customer is blocked by education, readiness, process, configuration, product capability, or technical complexity.
- Data-informed growth mindset, having used product and usage data to identify adoption gaps, trigger interventions, move customer cohorts toward sustained use, and evaluate impact.
- Cross-functional operating ability to work effectively with Customer Success, Sales, Product, Marketing, Support, and technical teams.
- High ownership, setting clear expectations, improving weak processes, and operating effectively in a fast-moving environment.
- Experience with AI products, agentic workflows, enterprise SaaS, or other technically complex platforms.
- Experience building technical onboarding or adoption programs for enterprise customers.
- Background in adult learning, instructional design, customer education, or enablement operations.
- Experience using product and usage data to trigger interventions and measure activation, time to value, and sustained engagement.
- Experience developing customer-facing technical content, workshops, or certification programs.
Skills
- Technical Fluency
- Facilitation
- Onboarding Program Building
- Adoption Program Building
- Communication
- AI Concepts
- Agentic Workflow Concepts
- Customer Setup Guidance
- Adoption Barrier Diagnosis
- Cross-functional Collaboration
- Data Analysis
- Adult Learning Principles
- Instructional Design
- Enablement Operations
- Technical Content Development
- Workshop Facilitation
- Certification Program Development
Location
- Remote
Work Type
- Full-time
Experience Level
- 4+ years
About the Company
- Perplexity is a company focused on enabling customers to build AI-powered workflows.