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About the Role
This hands-on technical role focuses on providing remote IT support, troubleshooting, systems administration, and escalation support across Atlas Technica client environments. The Systems Engineer will work closely with other technical teams to resolve support requests, maintain client technology environments, and deliver a high-quality support experience, offering strong opportunities for technical development.
Responsibilities
- Provide remote IT support and technical assistance to users across assigned client environments
- Manage and resolve support requests through the organization’s ticketing system
- Troubleshoot end-user issues involving Microsoft Windows, Microsoft Office, desktops, laptops, mobile devices, peripherals, and related workplace technologies
- Support Microsoft 365 environments, including Exchange Online, SharePoint Online, Microsoft Intune, Microsoft Teams, and Microsoft Entra ID
- Assist with systems administration across Microsoft Windows Server, Active Directory, Group Policy, identity, access, and endpoint-management technologies
- Troubleshoot networking, virtualization, cybersecurity, and infrastructure-related issues within client environments
- Escalate complex technical issues appropriately and collaborate with Senior Systems Engineers and other technical resources through resolution
- Maintain accurate ticket notes, technical documentation, procedures, and client-environment information
- Follow Atlas Technica’s technical standards, security requirements, documentation expectations, and strict change-control procedures
- Communicate proactively with users, technical teams, and internal stakeholders regarding issue status, resolution, and follow-up
- Participate in advanced support, infrastructure initiatives, and project work as technical capability develops
Requirements
- 2+ years of relevant IT experience in desktop support, systems engineering, systems administration, or a related technical environment
- Strong end-user and desktop support experience across Microsoft Windows, Microsoft Office, desktops, laptops, mobile devices, and common workplace technologies
- Experience supporting Microsoft 365 environments, including Exchange Online, SharePoint Online, Microsoft Intune, and Microsoft Entra ID
- Working knowledge of Microsoft Windows Server, Active Directory, Group Policy, and related systems-administration technologies
- Experience supporting endpoint protection or threat-management solutions such as Sophos or similar platforms
- Basic understanding of virtualization technologies such as VMware or Hyper-V
- Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, LAN/WAN, VPN, routing, switching, wireless networking, and firewalls
- Strong written and verbal communication skills with the ability to communicate effectively with technical and non-technical users
- Strong troubleshooting, organization, documentation, and problem-solving skills
- Ability to work effectively both independently and collaboratively within a remote, fast-paced support environment
- Previous experience working within an MSP, professional services, or high-touch client support environment strongly preferred
- Ability to work remotely from Singapore and maintain reliable availability during the required working schedule for the role
Skills
- Microsoft Windows
- Microsoft Office
- Microsoft 365
- Exchange Online
- SharePoint Online
- Microsoft Intune
- Microsoft Teams
- Microsoft Entra ID
- Microsoft Windows Server
- Active Directory
- Group Policy
- Endpoint management
- Networking
- Virtualization
- Cybersecurity
- Sophos
- VMware
- Hyper-V
- TCP/IP
- DNS
- DHCP
- LAN/WAN
- VPN
- Routing
- Switching
- Wireless networking
- Firewalls
- ConnectWise
Location
- Singapore
Work Type
- Remote
- Full-Time
Experience Level
- 2+ years of relevant IT experience
Benefits
- Competitive salary
- Comprehensive benefits
- Great perks
About the Company
- Atlas Technica’s mission is to shoulder IT management, user support, and cybersecurity for hedge funds and other investment firms.
- Founded in 2016, we have grown year over year through our uncompromising focus on service.
- We value ownership, execution, growth, intelligence, and camaraderie.
- We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first.
- At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team.
- We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members.
- Join Atlas Technica now!
Equal Opportunity
- Atlas Technica is proud to be an Equal Employment Opportunity employer.
- We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.