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About the Role
The Product Advisor (Sales Associate) is responsible for creating a memorable, authentic, and sudsy experience in our stores for all customers. Utilizing a wealth of natural product knowledge & experience, you will advise our customers on the journey towards a natural product, or a whole new lifestyle.
Responsibilities
- Consistently set the example by demonstrating personal customer service and selling skills aligned to Rocky’s service standards and expectations
- Encourage, support, and share knowledge with team members to cultivate team spirit
- Participate in the completion of in-store presentation to defined brand standard to create an optimal and consistent shopping experience
- Share customer feedback and observations with the Store Leader to foster continuous improvement
- Address customer concerns and complaints readily and with intent
- Strive to drive revenue and performance metrics including revenue, ATV, and conversion
- Report quality issues timely and ensure all products on sales floor meet our brand standards for quality and presentation
- Support a consistent customer experience through tidying, replenishment and other tasks assigned; self-manage to identify tasks that positively contribute to the in-store experience
Requirements
- Proven success in offering extreme customer service in a retail setting
- A team player and a kind person
- A love for natural products and a desire to share your passion with your team and your customers
- An ability and passion to have fun, laugh and promote kindness
- Fearlessness to 'give it a go'
- Candidates must be legally authorized to work in Canada.
Skills
- Customer service
- Sales
- Product knowledge
- Teamwork
- Communication
Location
- Canada
Work Type
- Seasonal
- Part-time
Experience Level
- Entry level
Salary/Compensations
- $18.50 per hour
Benefits
- Opportunity to earn additional monthly retail bonuses based on performance
- Significant product discounts
- Access to a dedicated Rocky coach to help you optimize your potential
- Opportunity to participate in Culture Club organized activities
About the Company
- At Rocky, we feel our best in nature and we feel our best when we nurture ourselves with nature.
- For over 25 years we've been students of this glorious Earth — formulating everyday essentials that nurture your skin, body, and hair, all crafted with care here in the Canadian Rockies.
- Our 14 locations nationwide are designed to bring nature indoors.
- Crafted from natural materials, they guide customers through immersive sensorial experiences anchored by our signature sink — unique to each location.
- Growing our culture-focused team means finding those who share the belief that we are a part in the greater ecosystem, working together to make a positive impact in our communities and for the Earth.