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About the Role
Metergy Solutions Inc. is seeking a customer service professional to enhance customer experience by providing timely, helpful, and professional assistance to customers. This role is crucial for maintaining customer satisfaction and supporting the company's mission of providing accurate and reliable utility consumption data.
Responsibilities
- Respond to telephone service requests in a fast-paced environment.
- Participate in special projects and initiatives.
- Ensure timely resolution of all inquiries.
- Process electronic customer inquiries, forms, applications, and customer service requests via email.
- Research, analyze, and resolve customer billing complaints.
- Schedule customer payment arrangements.
- Record and track detailed customer interactions and transactions.
- Initiate and handle inbound and outbound calls on delinquent accounts.
- Escalate accounts according to Collections policies and procedures.
- Display professional telephone etiquette when communicating with customers.
- Set up disconnections and reconnections.
- Prepare and analyze reports on outstanding balances.
Requirements
- Previous call center experience in an inbound call center environment and/or experience with direct customer interaction in a service-oriented environment.
- Minimum high school diploma or equivalent experience/training.
- Clear and effective communication skills (English - oral & written with excellence in spelling and grammar).
- Ability to remain calm and professional in stressful situations.
- Ability to manage conflict.
- Detail-oriented, analytical, and inquisitive.
- Strong problem-solving skills.
- Ability to work in a fast-paced environment.
- Good keyboarding skills with experience with both Word and Excel software.
- Experience working in multiple systems.
- Ability to adapt to a changing environment.
- Strong organizational and prioritization skills.
Skills
- Spanish communication skills
- Mandarin/Cantonese communication skills (asset)
- Utility Industry Experience (asset)
- Telecom Industry Experience (asset)
- Microsoft Word
- Microsoft Excel
Location
- Markham
- North York (moving end of 2026)
Work Type
- Full-time
Experience Level
- Entry Level
- Mid Level
Education Level
- High School Diploma or equivalent
Salary/Compensations
- $48,000 - $55,000
Benefits
- Discretionary bonus
- Fully company covered health and dental benefits from day 1
- Company funded Health Spending Account
- Deferred Profit Sharing Plan (DPSP)
- RRSP Matching
- Support for continuous learning
- Paid personal and sick days
- Vacation days
- Summer hours
- Company sponsored social events
About the Company
- Metergy Solutions Inc. is a technology company driving significant carbon emission reductions through submetering services.
- As a leading submetering provider in North America for over 45 years, Metergy supplies, installs, and remotely reads meters for electricity, water, gas, and thermal energy in multi-residential and commercial buildings.
- The company utilizes an innovative Submetering as a Service (SaaS) model, which reduces in-suite energy consumption by 40% and supports decarbonization efforts.
- Metergy has over 900,000 contracted meters, issues over 4 million utility bills annually, and employs over 500 team members.
- Metergy is a portfolio company of Brookfield Infrastructure Partners, benefiting from access to capital, investment expertise, and global reach.
- The company's mission is to provide building owners and occupants with accurate utility consumption data through market-leading submetering and billing expertise, while fostering an empowered and inspired workplace.
- Metergy has been recognized as a Great Place to Work for two consecutive years, highlighting its commitment to a respectful, inclusive, and high-performing work environment.
Equal Opportunity
- Accommodations for applicants with disabilities are available during the recruitment process. All accommodations will consider the applicant’s accessibility needs due to disability and are available upon request.