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About the Role

The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests. This role focuses on providing spotless cleanliness, product consistency, and teamwork to ensure happy guests.

Responsibilities

Greet guests happily upon arrival and throughout their stay with a smile.
Use guests’ names whenever possible to ensure they feel properly welcomed.
Contribute to great guest satisfaction scores through teamwork.
Handle challenging guest situations with hospitality and a sense of urgency.
Maintain strong knowledge of all hotel facility features and amenities.
Be aware of and support all groups and events at the hotel.
Understand relevant technology for the role.
Answer all incoming calls with friendly service using the approved greeting.
Keep all areas, both front and back of the house, clean and well-organized.
Pitch in to clean guest rooms and public spaces as needed.
Greet every guest happily with a smile, by name if possible, while cleaning.
Complete all operational checklists accurately and at the designated times.
Ensure handover reports are accurate and on time for effective shift-to-shift communication.
Wear a clean, approved uniform and be well-groomed per the Team Member Handbook, wearing a nametag and smiling at all times.
Communicate clearly, honestly, and professionally with team members.
Exhibit a 'Can Do' attitude, willing to stretch beyond traditional role to meet business and guest needs.
Collaborate with team members to create a welcoming environment for guests and a positive workplace.
Perform all stages of linen processing, including collecting, transporting, sorting, weighing, loading, and unloading of washers, dryers, and laundry chutes, folding, storing, and delivering.
Wash and dry all dirty linens, towels, rags, etc., as directed by management.
Remove and sort dirty linens and towels from laundry carts.
Fold linens/towels and stock linen carts as required.
Understand the operation of washing machines and dryers.
Clean dryer filters as directed and noted on the checklist.
Maintain all equipment as trained.
Sweep and mop laundry floors, storing all linens off the floor.
Keep laundry carts clean and free of debris.
Stock all linen closets throughout the hotel, as applicable.
Replace and replenish cleaning chemicals.

Requirements

Experience in a hospitality, service, consumer-facing franchise or related field preferred.
Must have a positive attitude and willingness to learn.
Must be able to understand and follow established guidelines and procedures.
Must work well in stressful, high-pressure situations.
Must be effective at listening to, understanding, clarifying, and resolving concerns and issues raised by co-workers and guests.
Must be able to convey information and ideas clearly.
Must have a desire to serve all guests.
Must be 18 years of age or older.
Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.
Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed.
Never work while off the clock.
Clock in/out for breaks at the designated time on your schedule.
Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.
Regularly required to stand, walk, use repetitive motions (wrists, hands, fingers), and lift certain laundry supplies, linens, and other items.
Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
Reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Skills

Guest Relations
Name Use
Guest Satisfaction
Recovery
Hotel Knowledge
Events Awareness
Technology Understanding
Phone Etiquette
Cleaning
Organization
Teamwork
Product Consistency
Accuracy
Communication
Can Do Attitude
Collaboration
Linen Processing
Equipment Operation
Chemical Management
Conflict Resolution
Hospitality
Guest Service

Location

Austin

Work Type

Full-time

Experience Level

Preferred experience in hospitality, service, consumer-facing franchise or related field.

Benefits

Hotel Discounts
Weekly Pay
Paid Time Off
Retirement Options
Referral bonuses
Career advancement & upward mobility
Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members

About the Company

MCR is the 3rd-largest hotel owner-operator in the United States.
Founded in 2006, MCR has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
MCR was named one of Fast Company’s 10 Most Innovative Travel Companies of 2020.
MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.
For the TWA Hotel at New York’s JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA.