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About the Role
The Customer Service & Data Entry Associate supports office operations, providing professional customer service and ensuring accurate invoice processing and work order administration. This role collaborates with Operations, Drivers, and Finance to support efficient gear tracking, billing, and customer communication.
Responsibilities
- Respond to incoming phone calls, emails, and messages from customers in a timely and professional manner
- Process invoices accurately and on schedule, including meeting month-end billing deadlines
- Review, verify, and close work orders prior to invoicing, resolving discrepancies as needed
- Coordinate with Operations Supervisors and drivers to track gear status and support pickups and deliveries
- Maintain communication with customers regarding service updates and billing questions
- Follow up on outstanding invoices and document collection activity in coordination with Finance
- Prepare and distribute required reports, including participation, BER, and condemned gear reports
- Maintain accurate records and support daily and monthly financial reporting
- Assist with employee onboarding activities as assigned
- Participate in training, continuous improvement initiatives, and other duties as needed
Requirements
- Minimum of 2 years of experience in customer service and administrative support
- Billing or invoicing experience strongly preferred
- Strong attention to detail with the ability to maintain accurate records
- Proficiency with Microsoft Office applications, including Outlook, Excel, and Word
- Experience with invoicing, accounting, or accounts receivable systems preferred
- Strong verbal and written communication skills
- Ability to prioritize tasks and meet deadlines in a fast-paced environment
- Ability to work independently as well as collaboratively with cross-functional teams
- Preferably bilingual (English/Spanish)
Skills
- Customer service
- Data entry
- Invoice processing
- Work order administration
- Billing
- Microsoft Office Suite (Outlook, Excel, Word)
- Communication skills
- Time management
- Teamwork
Location
- Bronx, NY
Work Type
- Full-Time
- Hourly
Experience Level
- 2+ years of experience
Salary/Compensations
- $22.00–$25.00 per hour
Benefits
- Competitive salary
- Profit sharing bonuses based upon company success
- Health, dental, and vision insurance for you and your family
- Paid time off and parental leave
- 401(k) with employer matching
- Life insurance and short-term disability insurance
- EAP (employee assistance program) for entire household
- Local entertainment and event discounts
- Fulfillment about your work and this industry because it is impactful
About the Company
- Gear Wash, a Fire-Dex company, provides essential cleaning, inspection, repair, and rental services for protective gear used by firefighters, EMTs, and other public safety professionals.
- Mission: To serve those who serve
- Our values include fun, integrity, respect, and excellence = FIRE!
- Over 40+ years of business
- Multi award-winning business and culture awards
Equal Opportunity
- Gear Wash / Fire-Dex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other status protected by applicable law.