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About the Role
Express is seeking a Retail Sales Associate to join our team. The Sales Associate is responsible for providing a great in-store shopping experience for our retail customers while assisting with additional tasks such as stocking, cleaning, and folding merchandise.
Responsibilities
- Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting to customers.
- Follow company policies and procedures to ensure the safety of all our associates and customers.
- Assist with product launch changes according to company SOP.
- Deliver on all aspects of the customer experience model.
- Process transactions quickly and accurately reducing the customers wait time.
- Positively resolve customer service-related issues as they arise and determine resolution or escalate further – communicate all issues and resolutions to Store Management.
- Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate.
Requirements
- Proficient in use of technology (iPad, registers)
- Meets defined availability criteria, including nights, weekends and non-business hours
- Meets physical requirements
- Applicants must be currently authorized to work full-time in the United States.
- PHOENIX does not sponsor applicants for work visas (e.g., H-1B or TN status) for this position.
Skills
- Previous retail experience preferred
- Customer service skills and ability to interact with customers
- Strong verbal and written communication skills specifically with customers, sales leadership team and associates
- Demonstrated collaborative skills and ability to work well within a team
Location
- The Domain
Work Type
- Full-time
Experience Level
- 0-2 years of relevant job experience - minimum 6 months
Education Level
- High School or Equivalent
Benefits
- Medical, pharmacy, dental and vision coverage
- 401(k) and Roth 401(k) with Company match
- Merchandise discount
- Paid Time Off
- Parental leave for new moms and dads
- Individual insurance coverage that best fits their needs and budget, including major medical, dental, vision, supplemental insurance, life Insurance and more (for part-time associates)
- Paid sick leave (for part-time associates)
- Public health emergency leave (for part-time associates)
- Learn & Earn incentive program (for part-time associates)
- Voluntary benefits through YouDecide (for part-time associates)
About the Company
- PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide.
- Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions.
- Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model.
- Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com.
- Express ensures you look and feel your best, wherever life takes you.
- The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store and the Express mobile app.
Equal Opportunity
- An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic.
- PHOENIX is committed to providing reasonable accommodation to individuals with disabilities.