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About the Role
We are hiring a Senior Manager, Protective Services to lead protective operations, reporting to the Director, Protective Services. This is a build-and-execute mandate where you own decisions for staffing, assignments, protective measures, spending, vendor selection, training, and incident handling. This player-coach role requires you to work advances, travel with protectees, and take turns in rotation while setting team standards. Protection is a service that enables protectees to move through their lives with minimal friction and builds trust.
Responsibilities
- Lead protective operations, owning staffing, assignment, protective decisions, resourcing, and response.
- Own training and standards, setting training content, qualifications, and currency verification.
- Own vendor and supplier management, including procurement and approval thresholds.
- Own incident response, serving as the escalation point and making real-time decisions.
- Lead converged physical-cyber protection by working with Protective Intelligence and Cyber Protective Services.
- Build relationships with protectees, their families, and teams to foster trust and minimize friction.
Requirements
- Ten or more years in protective, security, or military operations.
- Five or more years managing people with hands-on responsibility for protective operations.
- Held real decision authority, not just advised.
- Ability to build or scale protective capability and set standards, qualifications, and procedures.
- Experience running more than one protective discipline or program simultaneously.
- Technical fluency across physical and cyber security, understanding networked systems and security concepts.
- Service orientation and discretion in handling sensitive information.
- Record of partnering with intelligence, cybersecurity, legal, and business teams.
- Willingness to travel around 35 percent, with peaks near 50 percent, often on short notice.
- Availability for protective events and escalations outside working hours.
- Physical readiness for demanding work environments and tasks.
- Endurance for working in extreme conditions, irregular hours, and maintaining decision-making ability.
Skills
- Leadership
- Operations Management
- Protective Operations
- Security Operations
- Military Operations
- Vendor Management
- Incident Response
- Physical Security
- Cyber Security
- Intelligence Analysis
- Risk Management
- Training Development
- Procurement
- Relationship Building
- Discretion
- Collaboration
Location
- Remote
Work Type
- Full-time
Experience Level
- Senior Manager
- 10+ years of experience
- 5+ years of management experience
Education Level
- Bachelor's degree or equivalent professional experience
Benefits
- Premium healthcare
- Wellness expense reimbursement
- Paid parental leave
About the Company
- DoorDash is a global on-demand logistics platform operating under the DoorDash, Deliveroo, and Wolt brands across more than 40 countries.
- Our mission is to empower local economies.
- We are a technology and logistics company aiming to be the go-to for any and all goods, not just food delivery.
- We are growing rapidly and changing constantly, offering opportunities for team members to share perspectives, solve challenges, and own their careers.
Equal Opportunity
- We’re committed to growing and empowering a more inclusive community.
- We hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives.
- No employee or applicant will face discrimination or harassment based on race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status.
- We value a diverse workforce and encourage applications from individuals who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans.
- We will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with applicable regulations.
- If you need any accommodations, please inform your recruiting contact upon initial connection.