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About the Role

This position is responsible for coordinating retail fronts, building the image of a smoke-free brand, and inspiring legal age smokers and nicotine users to convert to smoke-free alternatives by explaining their benefits and matching them to customer needs. The role involves operating in specific breweries, restaurants, bars, nightlife venues, and local city events, providing a 1:1 consumer experience to facilitate conversion. Brand Ambassadors are key contributors to the company's smoke-free future.

Responsibilities

Demonstrate brand knowledge, product demos, answer questions, and make recommendations.
Deliver high-touch retail service, including greeting, educating, and supporting customer conversion.
Execute retail operations such as transactions, order processing, inventory stocking, and managing payment information.
Develop strong customer relationships in a retail, hospitality, or customer-focused environment.
Educate customers on brand values and product features.
Stay informed on product knowledge, promotions, and visual standards.
Submit daily end-of-shift detail reports to leadership.
Achieve KPIs to earn performance-based incentives.
Participate in and complete all required paid training, onboarding, product education, compliance training, and program updates.

Requirements

Relevant state, local, and national regulatory and legal guidelines concerning tobacco consumption.
Company guidelines on the marketing of NCAs to legal-aged consumers.
Effective communication techniques and appropriate time management principles.
Understanding of logistical operations.
Operational procedures including processing payments, stocking product, and maintaining customer payment information.
Critical Thinking: Uses logic and reasoning to identify strengths and weaknesses of alternative solutions.
Judgment and Decision Making: Considers relative costs and benefits of potential actions.
Coordination: Adjusts actions in relation to others' actions.
Time Management: Manages one's own time and the time of others.
Speaking: Talks to others to convey information effectively.
Persuasion: Persuades others to change their minds or behavior.
Reading Comprehension: Understands written sentences and paragraphs in work-related documents.
Service Orientation: Actively looks for ways to help people.
Social Perceptiveness: Is aware of others' reactions and understanding why they react as they do.
Excellent communication and listening skills.
A problem-solving attitude.
Ability to deliver personalized service/communication for each consumer.
Timely in handling escalations while remaining consumer focused.
Understands and anticipates consumers’ needs and expectations.
Delivers a personalized experience dependent on the consumers’ needs and expectations.
Consistently follows through on commitments and promises.
Aims to deliver best-in-class experiences.
Overcomes obstacles to move forward and helps others to do the same.
Proactively works to find solutions to problems and challenges the status quo.
Demonstrates a strong work ethic.
Works independently and as part of a team to manage workload and ensure all tasks are completed.
Has an open and honest mindset, able to admit mistakes and take responsibility.
Actively accepts and values feedback, using it to improve their capabilities.
Seeks and adapts to change and is not afraid of uncertainty.
Displays confidence and enthusiasm for the product, believing in its importance.
Shares vision of consumer conversion to Smoke Free products and working towards a Smoke Free Future.
Easily establishes contact with consumers and builds strong relationships and trust quickly.
Excellent at managing key stakeholders.
Able to listen effectively and express thoughts clearly and concisely.
Responds to customer needs with empathy.
Eagerly gathers and understands new information by showing interest in the opinions and experiences of others, seeks to put the knowledge gained into practice.
Able to build a work environment of openness and transparency, creating space to deliver.
Demonstrates curiosity and creative thinking to produce ideas to improve the consumer experience.
Has a critical mindset, with a proactive viewpoint to find innovative ways to drive success and learn from mistakes.
Views situations from a big picture perspective and makes optimal decisions for consumers based on various sources of information.
Licensed driver with a good driving record.
Bilingual in Spanish is a plus.
Experience in brand building activities (Events, Hotel/Restaurant, Nightlife Industry).
Multiple experiences in Sales/Customer service roles (Hospitality, solution or consumer focused selling/customer service, retail or field sales experience).
Experience in consumer management.
Experience in building & managing relationships with multiple stakeholders.
Ability to travel within select market area.
Must be able to lift objects of at least fifty (50) pounds.

Skills

Brand knowledge
Product demos
Customer needs assessment
Retail operations
Transaction processing
Inventory management
Payment processing
Customer relationship management
Brand value education
Product feature education
Communication
Time management
Critical thinking
Judgment and decision making
Coordination
Speaking
Persuasion
Reading comprehension
Service orientation
Social perceptiveness
Problem-solving
Personalized service delivery
Escalation management
Anticipating customer needs
Following through on commitments
Overcoming obstacles
Proactive problem-solving
Work ethic
Teamwork
Independent work
Honesty
Accountability
Feedback acceptance
Adaptability to change
Confidence
Enthusiasm
Stakeholder management
Active listening
Clear and concise expression
Empathy
Information gathering
Curiosity
Creative thinking
Innovative thinking
Big picture perspective
Square reader
Inventory Software
ID Scanner
Electronic Tablets
Microsoft Office Suite (Teams, OneDrive)
Microsoft Outlook
T-Sheets

Work Type

Part time
Evening shifts
Late-night shifts
Weekend hours

Education Level

High School Diploma or equivalent preferred

About the Company

Working towards a smoke-free future.