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About the Role
As an employee-owner at IEWC, you will be a valued team member contributing to something bigger and gaining skills for hypergrowth. The Technology Solutions Intern provides end-user support for daily hardware and software issues via visits, phone, and remote tools. The ideal candidate is a motivated, self-directed individual capable of working under pressure with minimal supervision and a client service approach.
Responsibilities
- Take ownership and troubleshoot user help desk calls through to successful resolution.
- Handle day-to-day user administration on corporate systems.
- Troubleshoot production equipment problems.
- Build and reimage computers and manage peripherals.
- Stay current with application updates and industry trends to maximize IEWC’s investment in computerized systems.
- Perform and assume other duties and responsibilities as may be required at the direction of management.
Requirements
- Student must be pursuing an Associate's or Bachelor's degree in Information Technology or related field.
- Student must be Junior or Senior academic standing.
- Must be a collaborative, team player with a willingness to learn.
- Must have strong written and verbal communication skills.
- Regularly required to sit and type, use hands to grasp, handle or feel, and talk and hear.
- Frequently required to stand and reach with hands and arms.
- Occasionally lift and/or move up to 25 pounds.
- Occasionally walk moderate distances and use stairs or elevator.
Skills
- Help desk support
- User administration
- Equipment troubleshooting
- Computer imaging
- Peripheral management
- Application updates
- Client service
Experience Level
- Intern
Education Level
- Associate's degree
- Bachelor's degree
About the Company
- IEWC is an employee-owned company.