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About the Role
We are seeking a Hospitality Director to lead strategic planning, event execution, and team development within our dynamic organization. This role is crucial for enhancing guest experiences and driving operational efficiency in hospitality services.
Responsibilities
- Build and maintain strong relationships with clients and internal stakeholders.
- Lead strategic planning initiatives for conference centers, premium dining, and concierge services.
- Develop scalable processes, forecasting tools, workback schedules, and performance metrics.
- Continuously evaluate departmental structure, staffing, and workflows.
- Partner closely with department heads and operational leaders for seamless collaboration.
- Identify opportunities to enhance guest experiences, operational effectiveness, and service delivery.
- Stay informed on industry trends and hospitality best practices.
- Oversee the planning and execution of large-scale, high-profile events and hospitality programs.
- Ensure exceptional service delivery across events, premium dining, and concierge operations.
- Lead event logistics, booking oversight, and operational coordination.
- Utilize EMS, Social Tables, and similar event management platforms.
- Collaborate with culinary, operations, premium dining, and client service teams.
- Gather and analyze guest and client feedback to enhance service standards.
- Ensure compliance with all health, safety, sanitation, dietary, allergen, and hospitality regulations.
- Lead, mentor, and develop the Events & Catering and Concierge team.
- Recruit, train, coach, and retain high-performing team members.
- Provide leadership and direction to managers and team leads.
- Partner with clients and internal stakeholders to assess business needs and make recommendations.
- Oversee workforce planning, scheduling strategies, budgeting, and resource allocation.
- Conduct performance evaluations and support employee development and succession planning.
Requirements
- 5+ years of leadership experience in event planning, hospitality, premium dining, or a related field.
- Proven experience leading large-scale hospitality operations and high-profile events in a fast-paced environment.
- Strong leadership and team development skills, with experience managing growing teams and evolving operational structures.
- Demonstrated ability to build relationships and collaborate effectively with clients, executives, department leaders, and operational teams.
- Experience with event management software including EMS, Social Tables, or similar platforms.
- Strong financial, organizational, communication, and problem-solving skills.
- Ability to adapt in a dynamic growth environment.
- Canadian work experience is not a requirement for this role.
- Artificial intelligence-based tools may be used at certain stages of the recruitment and applicant screening process.
Skills
- Event Planning
- Hospitality Management
- Premium Dining
- Strategic Leadership
- Program Planning
- Client Relationship Management
- Stakeholder Management
- Process Development
- Forecasting
- Performance Metrics
- Operational Efficiency
- Guest Experience Enhancement
- Continuous Improvement
- Industry Trend Analysis
- Event Execution
- Service Delivery
- Logistics Management
- Event Management Software (EMS, Social Tables)
- Team Leadership
- Mentoring
- Coaching
- Recruitment
- Training
- Workforce Planning
- Budgeting
- Resource Allocation
- Performance Evaluation
- Succession Planning
- Financial Acumen
- Organizational Skills
- Communication Skills
- Problem-Solving Skills
Experience Level
- 5+ years of leadership experience
Education Level
- Degree/Diploma in Hospitality Management, Food Service Management, or related discipline preferred.
Salary/Compensations
- $65,000 to $70,000
Benefits
- Group benefits
- Employer RRSP contributions
- Discretionary bonus or incentive programs
About the Company
- We are committed to offering competitive compensation and comply with all applicable pay transparency legislation.
- Further details regarding our total rewards program will be shared by the Talent Acquisition team during the hiring process.