Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Customer Relations Associate 1 role.
Rezi rewrites your resume against United Radio Services's job description. Free.
Tailor your resume to this Customer Relations Associate 1 role.
Rezi rewrites your resume against United Radio Services's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Customer Relations Associate 1 posting at United Radio Services — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Customer Relations Associate 1 posting at United Radio Services — free, in seconds.
About the Role
Offer total solution Customer Service by providing courteous, quality, professional assistance with a complete understanding of services provided by United Radio for internal and external customers.
Responsibilities
- Answer customer inquiries received through any channel and utilize developed Customer Service skills to assist customers efficiently and effectively.
- Act as a liaison between technical departments and customers.
- Process Orders and reply to all customer inquiries on a basic level following the guidelines for program assignments.
Requirements
- High school diploma or general education degree (GED).
- Minimum of one (1) year of customer service experience.
- Experience in customer service or call center preferred.
- Excellent organizational skills and attention to detail.
- Excellent written and verbal communication skills.
- Basic knowledge of the Microsoft Office Suite or similar software.
- Basic understanding of mathematical concepts.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability and desire to learn new skills.
- Detail oriented.
- Ability to work independently as well as with a team.
- Ability to prioritize duties and responsibilities appropriately.
- Secondary language preferred.
- Ability to understand and utilize phone system software to monitor phone coverage and personnel availability.
- Ability to adhere to department and company policies and standards while remaining adaptable and open to change.
- Ability to contribute to a positive, productive work environment.
- Regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear.
- Frequently required to walk.
- Occasionally required to stand, stoop, kneel, or crouch.
- Ability to lift and/or move up to 10 pounds, rarely lift and/or move up to 25 pounds, and might lift and/or move up to 80 pounds.
- Specific vision abilities required include close vision and the ability to adjust focus.
- Occasionally exposed to fumes or airborne particles and toxic or caustic chemicals.
Skills
- Customer Service
- Professionalism
- Communication
- Active Listening
- Positive Attitude
- Problem Solving
- Microsoft Office Suite
- Mathematical concepts
- Phone system software
Work Type
- Full-time
Experience Level
- Entry-level
Education Level
- High school diploma or GED
About the Company
- United Radio is within OSHA standards.